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Plastic Card Fraud Investigator

PSECU
Harrisburg, PA Full Time
POSTED ON 6/2/2022 CLOSED ON 10/28/2022

Job Posting for Plastic Card Fraud Investigator at PSECU

Description

PSECU, a high-tech, progressive financial institution with more than $8 billion in assets, is seeking a Plastic Card Fraud Investigator responsible for the work related to the prevention and detection of fraudulent plastic card transactions. Responsibilities include the administration and effective operation of the neural alert networks designed to detect and prevent fraudulent card activity. The individual must be aware of current fraud patterns affecting the credit/debit/ATM industry and be able to recommend changes/input strategies into our neural networks in order to prevent fraudulent activity. Must have a thorough knowledge of the authorization process and how it can impact PSECU both from an operational standpoint and from a fraud prevention viewpoint. This position will be required to create and/or modify neural alert strategies as needed to ensure timely prevention of plastic card fraud. This position requires thorough knowledge of applicable rules, regulations, and policies as they relate to plastic card fraud. Properly execute fraudulent activity investigations while continuing to enhance knowledge of the financial services industry. This job requires interaction with law enforcement on unauthorized use fraud claims and represents PSECU in criminal and civil proceedings.

This is a dynamic position that requires a high degree of analytical ability and the ability to handle multiple tasks. Strong communication and interpersonal skills are required to establish and maintain effective working relationships with PSECU management, legal counsel, law enforcement agencies, examiners, external auditors and other third parties doing business with PSECU.

The ability to work with a high degree of independence is required as well as the skills to plan, organize and control resources within the scope of assigned responsibilities. This position requires continuous monitoring of operations to effect change in response to internal or external influences that impact operations. Strong computer skills are essential to complete program analysis and for the completion of monthly reports.


Benefits: We offer competitive salary, excellent benefits, and great work environment. Along with excellent medical and retirement programs and a generous leave package, our workplace offers tuition reimbursement.


Employee Type: Full-time

Starting Salary: $65K/yr.- $72,300/yr. (Commensurate with experience)

Schedule: Monday-Friday 9am-5pm, Will require a few hours every other weekend from home

This is a hybrid schedule working remotely with a minimum onsite expectation of one day a week (Wednesday), or as needed.


Candidate must be bondable and credit worthy.

DUTIES AND ACCOUNTABILITIES - Essential for this position:

  • Gather facts and evidence accurately and thoroughly to support findings of investigation. Organize and prepare the evidence for presentation in court as needed.
  • Make recommendations to pursue civil or criminal charges.
  • Detect and identify changing fraud patterns and assist in creating strategies to mitigate losses
  • Develops and conducts basic fraud training of fraud changes within the unit.
  • Provides managerial oversight in the development and maintenance of all fraud procedures. Assists in the development of reports that provide the measurement of workflow. Recommends change to achieve operating efficiencies and effectiveness.
  • Responsible for compliance with Federal Regulations Z and E, VISA Operating Rules and Regulations and all other applicable rules, regulations and policies as they relate to VISA Fraud and cardholder disputes.
  • Responsible for prioritizing and tracking program assignments for the purpose of reporting results on a timely basis.
  • Responsible for representing PSECU to trade associations, merchants, legal counsel, examiners, external auditors and other third parties doing business with PSECU.
  • Responsible for the administration and monitoring of the neural networks to minimize cardholder losses. This includes the creation, and on-going modification of the existing Fraud strategies. In addition, ensures our strategies are operating at peak efficiency to mitigate our plastic card losses.
  • Responsible for plastic card prevention efforts to mitigate losses that may be incurred by PSECU as a result of fraudulent card activity.
  • Responsible for developing and reporting fraudulent plastic card losses and prevention efforts of the department, tracking and evaluating current fraudulent trends impacting PSECU.
  • Responsible for the monitoring of contractor performance (FDR processing, FDR Falcon, VISA Risk Manager and Advanced Authorization Service) to control costs, identify breach, and recommend changes to the Asst. Vice President.
  • Responsible for continuing education and self-development in areas under direction.
  • Responsible for effectively managing risks within the scope of assigned job responsibilities.
  • Attend seminars and meetings with other financial institutions and outside agencies to identify problem areas and new procedures.

DUTIES AND ACCOUNTABILITIES - Essential for all PSECU Management:

  • Knowledge - Maintain required knowledge, skills and abilities in assigned area of expertise, including the laws, standards, fundamentals, methods, procedures, and techniques required for job. Maintain up-to-date knowledge of PSECU’s Collective Bargaining Unit Agreement, processes, related business processes, and the business world outside PSECU. Maintain knowledge PSECU’s goals, culture, philosophy, products and services, bylaws, policies, and internal practices.
  • Workflow Management - Manage time effectively; meet deadlines; and produce quality work requiring little or no review. Manage high volume of work assignments.
  • Judgment - Exercise good judgment and appropriate decision making within scope of job.
  • Communication - Effectively communicate with audience appropriate content and detail both verbally and in writing.
  • Relationship Management - Maintain strong and effective interpersonal skills and effective working relationships with all stakeholders, both internal and external. Demonstrate PSECUs Operating Principles of PRIDE (Partnership, Reliability, Improvement, Dedication, and Ethics).
  • Proficiency with Microsoft Office.
  • Maintain regular and consistent attendance as required for acceptable performance and accountabilities of this position.
  • Maintain confidentiality, in particular with credit union account information, as well as other information designated as confidential.
  • Responsible for the establishment and ongoing maintenance of an effective system of internal control within the scope of assigned job responsibilities.
  • Must meet creditworthiness standards.
  • Notify Human Resources in writing if convicted of a misdemeanor or felony involving dishonesty, breach of trust or violation of the Pennsylvania Credit Union Code (17 Pa. S. C. A. 101 et seq.) during the course of employment with PSECU.

DUTIES AND ACCOUNTABILITIES - Non-essential:

  • Perform other duties and responsibilities as assigned.

OTHER:

  • This position may be advertised in the public media.
  • Appointment to this position is not subject to the terms of the Collective Bargaining Agreement.
  • Applicant may be required to complete one or more employment assessments and/or testing.
  • Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job.
  • Must have the ability to drive and possess a valid PA driver’s license. Must use Privately Owned Vehicle for duties whenever necessary.
  • Must carry auto insurance and provide proof of current insurance policy on a six month basis coincident with renewal. The credit union carries employees as insured on its excess liability coverage. The coverage applies in excess of whatever liability insurance the employee carries on his personal auto.

MINIMUM / PREFERRED EXPERIENCE AND EDUCATION:

Minimum Experience:

Associate degree,

And 2 years’ experience in a position requiring similar knowledge, skills, and abilities,

Or any equivalent combination of experience and education.

Preferred Experience:

Bachelor’s degree.


Qualifications

Education

Preferred

Associates or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Salary.com Estimation for Plastic Card Fraud Investigator in Harrisburg, PA
$71,293 to $94,064
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