Summary
The Call Center Supervisor monitors daily operations within the call center to ensure that candidates receive superior service. This role will be responsible for the supervision of a team of CSRs. Must demonstrate a strong level of knowledge and have a commitment to quality and consistency. Coach, lead, and develop CSRs. Will prepare reports and plans of action to fulfill call volume, service levels, hold time requirements and other key performance indicators.
Job Duties
Qualifications
About us
PSI Services has 70 years of experience with providing solutions to federal and state agencies, corporations, professional associations and certifying bodies worldwide. We offer a comprehensive solutions approach from test development to delivery to results processing which includes pre-hire employment selection, managerial assessments, licensing and certification tests, license management services and professional services.
PSI, a leader in the assessment industry, provides various solutions through its multiple business channels including talent assessments (of job-seeking candidates as well as employee development programs), licensure testing services (for government regulatory agencies), certification credentialing services (for professional associations), license management services and biometric identification authentication services. PSI offers clients various solutions to measure, assess and identify the skills, abilities, traits and identities of individuals seeking jobs, licensure, or certification credentials.
Benefits
PSI offers a competitive and comprehensive benefits package inclusive of:
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