Clinical Account Manager

Clinical Account Manager

Psych360, now part of MindCare Solutions, is a leader in comprehensive mental health solutions for long-term care communities; clinician owned and operated. We are seeking an experienced Clinical Account Manager near Huntington, WV specifically focused on long-term care (LTC) facilities. This vital role manages and maintains relationships with our clients to ensure maximized delivery of our high-quality healthcare services.

Compensation: $65,000 - $75,000 per year Bonus Opportunities
Position Summary:

The Clinical Account Manager specializing in long-term care facilities is responsible for building and nurturing strong relationships with our clients, overseeing the delivery of healthcare services, and ensuring the satisfaction of both clients and patients. This role combines clinical expertise with account management skills to optimize patient care and business outcomes.

Account Management:

• Serve as the primary point of contact for all facilities within the territory, understanding their unique needs and requirements
• Establish and maintain long-lasting relationships with key stakeholders, including administrators, healthcare providers, and staff
• Provide monthly in-person presentations to every facility within the territory based on their customized, and evolving, needs and requirements
• Respond promptly to client inquiries, concerns, and requests, addressing any issues and ensuring client satisfaction
• Act as a liaison between facilities and Psych360 operations, facilitating communication and problem-solving

Clinical Oversight:

• Collaborate with the clinical care team including: PsychNPs, Medical Directors, Psychologists, LISWs, etc. ensure the delivery of high-quality patient care
• After hours on-call for emergency situations as assigned

Quality Assurance, Compliance and Data Analysis:

• Analyze healthcare data and performance metrics to track outcomes, assess the effectiveness of healthcare services, and make data-driven recommendations
• Monitor and evaluate the quality of care within the facilities, identifying opportunities for improvement and implementing corrective actions
• Ensure facilities comply with all relevant healthcare regulations, accreditation standards, and quality assurance requirements

Qualifications:

• Bachelor's degree in nursing or a related healthcare field (master's degree preferred)
• Unrestricted Licensure as a Registered Nurse (RN) or other relevant healthcare credentials
• Proven experience in healthcare account management, clinical oversight, or a related role
• Knowledge of Long-Term Care facility operations, regulations, and industry trends
• Strong problem-solving and critical-thinking abilities
• Ability to work independently and as part of a team
• Proficiency in healthcare software and data analysis tools
• Maintain clinical competency & compliance with HIPAA
• Ability to travel locally
• Active and unrestricted driver's license

Benefits:

• Competitive Salary uncapped bonus potential
• Mileage/Vehicle Reimbursement - $400/month
• Full Health & Wellness
• HSA/FSA
• 401K with 4% match
• Disability
• Life/Ad&D
• Amazing Culture
• Company Paid Holidays
• Flextime
• PTO
• Maternity Leave / Bereavement Leave
• Continuing Education