What are the responsibilities and job description for the Cloud Maintenance Planner-1 position at PTC?
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Cloud Maintenance Scheduler (f/m/d)
You will be part of the PTC support and Operations Services group, reporting to the Maintenance Planning/Scheduling supervisor.
Your impact
You will be responsible for coordinating and processing Patching activities through the Maintenance Program.
Your day to day
- develop the rolling schedule,
- Interface with involved work groups to determine available resources for completing jobs and resolve scheduling conflicts
- Create change requests with appropriate information and related information in Service Now
- Create, seek approval and send notifications to end-customers
- Identify missing contacts and work internally to populate them in the CMDB
- Resolve job conflicts as a result of coordination needs, changing priorities and customer requests.
- Analyze success/failures, create the final report and organize lessons learned
- Attend all required meetings
- Request decommission of non-operational servers
- Create and Update SNOW templates for change requests
- Other duties as required.
Preferred Skills, knowledge and experience
- Project coordination with attention to details
- Planning/scheduling experience ideally obtained from within a fast-paced dynamic environment. We will consider all scheduling/planning backgrounds/sectors.
- Advanced Excel skills (creating macros, using formulas)
- Interpersonal skills, along with the ability to work smoothly and effectively with customers, colleagues and management.
- knowledge of enterprise systems.
- Adherence to schedules and ability to meet deadlines, Initiative to resolve problems and expedite resources, work plans or other appropriate actions.
- Must be self-motivated, possess excellent oral and written communication skills, and be able to interact with peers, other departments, and external customers.
- Ability to self-manage and perform administrative responsibilities related to various tasks.
- Experience using ServiceNow. Ability to create ServiceNow templates is a plus.
Basic Qualifications
- Post-secondary education, with a minimum of 5 years of experience in IT or equivalent combination of education and experience.
- Knowledge of SaaS-based and/or Cloud-based business models in software industry
- Great communication skills in English
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
