Solution Architect

At Arena, a PTC Business, we help high tech manufacturers and medical device companies create products that change the world. Our cloud-based product lifecycle management (PLM) and quality management (QMS) software is used by leading product innovators like Nutanix, Bio-Rad, Sonos, Teleflex, and Citrix. Join our PTC family and you will thrive in an award-winning workplace that fosters a work-life balance.

Location: West Cost (Pacific Time Zone), Remote

As a key member of the customer success team, the Solution Architect is responsible for ensuring that Arena's application is implemented in a timely and professionally to the customer's ultimate satisfaction. You will be working with new customers as well as driving adoption support and best-practices guidance for existing customers. The ideal candidate will be detail and process oriented and able to handle multiple projects concurrently. Confidence is key to working independently to manage delivery of implementation services and be able to willingly assist other team members as needed. A manufacturing background in High Tech, Medical Device or Consumer Packaged Goods is a plus.

Preferred Skills and Knowledge:

• Present Arena application to customers, demonstrate functional expertise, and offer pragmatic guidance, including pros and cons of various implementation options.
• Contribute to the ongoing effort of troubleshooting and solving data problems and process issues that relate to the efficient implementation of the application.
• Lead multiple, successful implementations of Arena, including project management, configuration and installation of software, data migration and customer training.
• Analyze and map customers' business requirements to meet implementation objective.
• Develop and maintain a deep understanding of the functional architecture of the Arena PLM application, its modules, and its features.
• Work with other members of the customer success team to translate your deep understanding of the Arena PLM application and how customers' use it most effectively into educational content for the Arena customer base.

Preferred Experience:

• Product Lifecycle Management (PLM)
• Quality Management Systems (QMS)
• ECAD/MCAD/Product Data Management (PDM)
• Engineering Change Management (ECM)
• Document Management Systems (DMS)
• Demonstrated passion for people and serving the customer.
• Strong presentation skills, project planning and scoping experience.
• General knowledge of relational database and reporting application solutions.
• Demonstrated Microsoft Excel skills (MS Access a plus). Experience in implementing SaaS software solutions preferred.

Basic Qualifications:

• BS or MS in Mechanical Engineering, Industrial Engineering, Production Operation, or another related field.
• Minimum 5 to 7 years of proven consulting and software solution implementation setting.