RWSHR - Public Areas Attendant

OVERVIEW/BASIC FUNCTION

Clean public areas as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

• Clean public areas by assigned priority.

• Transport cart with cleaning supplies, amenities and linens to assigned area and position securely.

• Service assigned public areas and offices following all SOPs

• Empty trash containers and ashtrays.

• Remove all dirty terry and replace with clean par to designated layout

• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower door and floor. (including employee locker rooms)

• Replace facial, toilet tissue and bathroom amenities in correct amount and location.

• Check BEO/sheet for banquets and events.

• Dust and polish all furniture.

• Realign furniture to floor plan.

• Pick up trash from pathways.

• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.

• Dust pictures, frames, mirrors and cables

• Clean all lamps and light switches; check for proper working order.

• Remove dust, spots and smears from windows, ledges and frames.

• Remove dust, grease and smears from telephones and reposition properly.

• Remove dust on drapes and realign to correct position.

• Remove trash, debris and cobwebs from Lanai.

• Sweep and dust Lanai floor and furniture.

• Inspect condition of planters and plants; remove debris.

• Remove dust, dirt, marks and fingerprints from entrance door(s).

• Ensure presence of fire safety sign. Inspect condition.

• Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat.

• Remove dust, stains and marks from all baseboards, ledges and corners.

• Vacuum floors as necessary

• Mop bathroom and floors as necessary

• Update status of areas clean and completed on Knowcross

• Return and restock cart at end of shift.

• Empty vacuum bag and wipe vacuum clean.

• Ensure security of any assigned keys.

• Handle guest complaints by following the EGG step procedure and ensuring guest satisfaction.

• Report any damages or maintenance problems to the Supervisor.

• Turn over any lost and found items from guest rooms to the Supervisor.

• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

• All other duties as required.

QUALIFICATIONS

Experience: Minimum one years’ experience cleaning hotel guest rooms.

Education: High school diploma.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies. Knowledge on the use of Knowcross

Language: Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting 80 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: State Licenses preferred.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.