Claims Specialist

Overview

About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, technology, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG employs approximately 2,000 professionals worldwide—all committed to delivering solutions that change lives for the better. The firm has extensive experience in all 50 states, Canada, and a growing practice in Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.   

Responsibilities

Overall Responsibilities

Public Consulting Group, Inc. (PCG) currently seeks highly organized and detail-oriented individuals with drive and determination to aid in our mission to support low income families in San Diego County. PCG offers opportunities with challenges and performance-driven rewards to all of our staff. Our corporate culture attracts individuals who are interested in making an immediate impact on their community as well as their own career.

PCG is seeking highly motivated and dependable Claims Specialist payment processing clerk with an interest in public service who can work in our San Diego, CA Stage 1 Child Care Payment Services operation. The clerks will be responsible for accurately distributing child care payments to child care providers and working with CalWORKs families to access child care. These staff will be responsible for managing, collecting, tracking, and reporting information for child care and ancillary payments in various software programs including KinderTrack and CalWIN.

San Diego County residence is required.

Specific Responsibilities

• Identify proper forms; obtain signatures on all required forms and documentation.
• Establish and maintain good working relationships with partners including CalWORKs participants,
• Support County staff, child care providers and Stage 2 and 3 child care payment agencies.
• Provide monthly reporting statistics to supervisor for designated area of responsibility.
• Enter manual provider timesheets and invoice information accurately.
• Reconcile and troubleshoot timesheet and transaction reports.
• Create and maintain adequate budget files for clients for audit purposes.
• Monitor accuracy/timeliness of payment processing.
• Enter budget information and verify that invoices received are budget-authorized.

Qualifications

R    Required Skills

• Proper etiquette including customer relation techniques, superior verbal and communications skills.
• Excellent accuracy and attention to detail
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Understanding of modern office methods and practices; efficient with computers.
• Demonstrated ability to use various computer systems, preferably CalWIN and KinderTrak is preferred
• Ability to establish and maintain professional relationships with community partners and providers.
• Ability to partner with and motivate clients from a diverse range of backgrounds.
• Ability to maintain a record keeping and follow-up system.
• Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.

San Diego County residence is required.

Required Education and Experience

• Proficient with Microsoft Excel ad basic working knowledge of Access
• High School Diploma required; Bachelor's Degree preferred.
• Accounting experience or background a plus. 

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $19.50 - $23.50 HR. In addition, PCG provides a range of benefits for this role. 

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.