What are the responsibilities and job description for the Operations Analyst 1 - Health position at Public Consulting Group?
Overview
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.
Responsibilities
PCG is seeking candidates for Operations Analyst positions. These positions will be members of a dedicated team of data and operations professionals who focus on data analysis, data management, data validation, quality control, and first-line client service (“Data Team.”) The Data Team supports a portfolio of projects that currently spans more than 10 states and two product lines, school bases services and emergency medical services. Both product lines seek to complete financial cost reports for public sector clients who receive Medicaid revenues.
As part of this team, the Operations Analyst will work with both internal teams and external clients and be assigned day-to-day operational tasks arising from project work. The Operations Analyst will be trained on the specific product lines and internal software but are expected to have a strong analytical and operational focus as well as the ability to provide front line client service.
Responsibilities:
Data Management
- Assess and transform Excel data to be compatible with pre-defined templates
- Load data into pre-defined templates and confirm correct entry and interaction with automated functions
- Identify and communicate data quality issues and summarize requirements for follow-up
- Validate data management tasks performed by other team members
- Manage a queue of data management tasks with prompt delivery and clear communication
Data Analysis and Validation
- Conduct financial analysis of cost reports including trend analysis, variance analysis, and root cause data investigations.
- Gathering and interpreting cost and/or ratio data to identify variances and trends, create reports and perform advanced analysis when necessary
- Perform “desk audits” of cost reports, validating data submitted against supporting documentation
Quality Control
- Monitor and track data received for projects
- Complete quality assurance checks for assigned projects
Client Service
- Communicate with internal and external clients about data discrepancies, missing information, needed documents, upcoming deadlines, and status.
- Appropriately escalate issues within the Team.
- Provide first line client support via group email box and shared phone help line.
Other
- Special projects as assigned
Qualifications
Required Experience:
- Bachelor's Degree
- 1 - 3 years of relevant work experience
- Proficiency with Excel
- Experience with or knowledge of Medicaid, Healthcare, Education, and/or customer support is beneficial
Required Skills:
- Strong interpersonal, organizational, research, and time management skills
- Demonstrate a detailed and process-oriented approach to problem-solving
- Demonstrate sound judgment in completing tasks and in seeking guidance when needed
- Demonstrate a positive attitude and demeanor; showing initiative, enthusiasm, and strong willingness to learn
- Demonstrate a commitment to deliver exceptional client service for internal and external clients
- Ability to report and track findings, review documentation, and notify upper level management of key issues.
- Ability to embrace change and flexibility
- Ability to juggle multiple assignments at once, seeking prioritization when necessary.
- Ability to work both in a team situation and autonomously.
- Proficiency in Microsoft applications
Other Requirements:
- Full Time, 40 hours per week
- Low to No Travel Required (maximum travel of 10%)
Compensation
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $45,000 - $55,000. In addition, PCG provides a range of benefits for this role.
EEO Statement
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
Salary : $45,000 - $55,000
