What are the responsibilities and job description for the Client Services Specialist position at Public Storage?
Company Description
Public Storage is recognized as one of America’s Best Large Employers in 2022 by Forbes and our employees have also voted us as a Great Place to Work, having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
With more than 2,900 locations nationwide, Public Storage is the leader in the self-storage industry, and given our number of tenants, we may very well be the world's largest landlord. We've experienced unprecedented growth over the past four decades, and it's in no small part due to the dedicated team that has helped us become an S&P 500 industry leader, the country's largest real estate investment trust (REIT), and the most recognizable name in self-storage.
Job Description
We have an opportunity for a Client Services Representative. You are the right person for the job if you are resourceful, love helping people, compassionate with customers, listen well, and are good at addressing customer inquiries regarding company services. Most of all, you represent the company well by delivering stellar service and enjoy providing resolution in a positive manner.
Responsibilities:
- Provide customers with the highest levels of service and professionalism ensuring customer satisfaction
- Act as a liaison between customers and management
- Provide client account status or details via inbound or outbound calls
- Research and resolve customer inquiries and request
- Attend one-on-one feedback sessions on business performance and participate in team meetings
- Participate, support and/or coordinate Customer Service, Marketing and other projects related to our Third Party business.
- 3 years of business to business customer service experience
- College courses or degree preferred.
- Proficiency with Microsoft applications such as Word, Excel, and Power Point
Qualifications
Knowledge, Skills and Abilities:
- Strong analytical, organizational and problem solving skills.
- Ability to resolve multifaceted issues that may require extensive research and complex decision making skills
- Proven ability to develop professional relationships
- Excellent verbal and written communication skills
- Strong listening/comprehension skills
- Proven track record showing a strong commitment to client services
- Ability to be resourceful and proactive
Additional Information
One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
- Our office is based in Plano, TX, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.
All your information will be kept confidential according to EEO guidelines.
