Family Support Coach

Description

Position Summary

Public Strategies, is a nationally respected project consulting firm, based in Oklahoma City, with federal, state, and local clients seeking a range of services to include project management, program development and management, and communications/marketing.  A large-scale service center in Oklahoma City provides vulnerable Oklahomans with a range of supports for gaining or improving their employment situations or strengthening families, two areas where Public Strategies is widely respected for its implementation of research-informed solutions.  Other team members provide training and technical assistance to hundreds of government agencies and/or programs across the country that are working to become change agents in either the human services or employment fields, with PS providing expertise in performance management, best practices, and effective adult learning strategies. Finally, a full-scale marketing team provides modern day technology and effective communication solutions to meet the demands of PS programs and for businesses and organizations that seek the expertise of a unique and dynamic marketing team.

Family Support Coach (FSC) monitors and facilitates workshop completion and provides individualized support to couples enrolled in the Family Expectations (FE) program through reminder phone calls, consistent follow up and assessment of couple’s relationship challenges and immediate needs.  The FSC will connect couples with community resources especially related to employment and mental health. As needed, the FSC will also reinforce the use of skills learned in workshops, and serve as a liaison between couples and the Family Expectations Educators (FEE).

• Facilitate and encourage workshop attendance by identifying and reducing barriers that might prevent couples from participating in the program.
• Develop rapport and relationships that keep couples engaged in the program especially through phone, text, email messages, mail, office visits, and workshop involvement.
• Offer individualized and group assistance and support by assessing couples’ needs through case management principles and best practices.
• Ensure couples are building competency in the skills taught in the curriculum during outreach and follow-up contacts, as well as during office visits and/or workshops.
• Meet regularly with the Family Support Manager to review couples program participation and relationship progress.
• Facilitate couples’ participation in employment development services and mental health assistance through referrals and program partner services.  
• Maintain case notes and files within established protocols in Data Management System (DMS) and other files and database systems that are established.  
• Meet and sustain programmatic performance benchmarks of couple completion rates (i.e., primary workshops, Coaching visits, employment development service uptake, etc.)
• Follow understanding of policy and procedures.
• Other duties as assigned.

• Bachelor’s degree in Sociology, Social Work, Marriage and Family Studies, Psychology or equivalent, required
• Three years of equivalent experience will be considered in lieu of education

One year experience in social services and knowledge of community resources, required

• Ability to work a flexible schedule, including week nights and weekends
• Ability to multi-task

Essential Physical Requirements

Sufficient mobility and strength to move about the facility.  Ability to be mobile throughout the community

Qualifications