Client Concierge

Company Description

CLIENT CONCIERGE

Leading global production and post-production company is seeking an experienced Client Concierge to support the customer-facing Studio Services team in New York City.  Responsible for creating a premium but welcoming atmosphere for clients and staff alike, the Client Concierge will ensure the smooth operation of the company’s studio facilities and the successful interaction with its clients.  The ideal candidate for this position will be charismatic, highly organized, and have experience in the hospitality (or similar) industry.  The Client Concierge will report directly to the Head of Studio Services.

Job Description

Responsibilities include but are not limited to the following:

• Provide premium hospitality services for studio clientele in the feature film, television, and advertising industries
• Greet clients and create a lively, welcoming atmosphere while exhibiting professional and graceful demeanor
• Manage studio spaces on a daily basis: coordination with vendors, upkeep, presentation, and supply ordering
• Facilitate client requests and support company staff
• Answer phones, transfer calls, and take/send messages
• Maintain food services, coffee/beverages, and kitchen/lounge
• Manage studio budgets strictly and carefully
• Interface with clients on a daily and ongoing basis to serve their projects and to build their relationships within the studio and with its artists
• Support producing team with special projects, as assigned
• Maintain safety, cleanliness, and procedures onsite as the Certified COVID-19 Compliance Officer
• Perform hourly sanitation checks by disinfecting all high touch points and surfaces in common areas and client rooms
• Enforce COVID-19 protocols onsite, implementing mask use and encouraging regular disinfection of work stations
• Maintain plentiful supply of PPE and cleaning products
• Support executive assistant with executives’ scheduling and time management
• Other duties, as required and assigned

Qualifications

Required qualifications and background:

• Experience in the customer service/hospitality industry.
• Bachelor’s degree from accredited university and superior writing skills
• Available to provide coverage for the studio swing shift (11am - 9pm)
• Outgoing, friendly personality and ability to thrive in a busy environment
• Strong aptitude for hospitality, networking, and client interaction 
• High attention to detail and superior organization skills
• Excellent time management skills and ability to multi-task 
• Ability to "think on your feet" and problem solve
• Film, television & entertainment experience or knowledge a plus but not required

Additional Information

All your information will be kept confidential according to EEO guidelines. Compensation Range $35,000 - $52,000: This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.