Data Operations Lead (Hybrid)

Job Description

The Lead Data Client Solutions Specialist’s primary goal is to provide an innovative approach toward account management.  Responsibilities include peer development, coaching, and mentoring to facilitate associate growth, with the goal of ensuring the Data Client Solutions teams deliver fast, professional, and accurate products and services to internal and external clients, also Lead and manage department and cross-functional projects as assigned.  This will be accomplished through leadership, project management, consultation, and coordination with the Sales, DCS Management, and back-office teams across the organization.

Key Accountabilities / Metrics:

Accuracy

Track record for making good decisions based on analysis, wisdom, experience, and judgment

Uses a systematic process to monitor and maintain individual and departmental accuracy.   Included but not limited to inspecting deliverables via order clarity and Individual job audits to minimize credits and client-reported errors.

Meet and maintain departmental quality metrics and execute all projects using prescribed verification methods

Productivity

Manages workflow to assigned sector teams and executes intermediate to complex promotion programs, including the monitoring of program timelines

Proactively plans and coordinates regular meetings with team members to review forecasts, orders, client-specific operational documentation, custom programming requests, and jobs in progress

Understands product application, best practices, and guidelines in relation to client strategy

Uses a systematic methodology to plan, organize, and set project priorities and targets

Effectively manages risk and uncertainty; Remains efficient and productive in ambiguous situations, adapts proven solutions to the situation in the absence of all data/information

Flexible and adaptable; can act differently depending on the situation; balanced despite conflicting demands of the situation

Knowledge and Skill Development

Maintains understanding of product application, best practices, and guidelines in relation to client strategy

Is personally and independently committed and actively works toward continuous self-improvement

Anticipates consequences, trends, and how businesses work to target, develop, and adapt one’s skill set

Leads training sessions to develop and enhance the teams strategic/technical knowledge

Market-level SME for at least one vertical

Organizational and Interpersonal Positioning (Focus on the Bottom Line, Acting with honor and Character, Relating Skills)

Builds rapport, puts others at ease, is patient, listens well

Acts in line with core values/beliefs of the business and is fair to others

Takes Responsibility / Ownership

Keeps confidences, admits mistakes, doesn’t misrepresent the facts for personal gain

Applies and maintains privacy and data security standards appropriately

Maintains a win/win mindset in promoting effective working relationships both internally and externally; can change tactics midstream when communication is not working

Leadership Effectiveness

Defines success in terms of the whole team; creates a feeling of belonging; creates strong morale; fosters open dialogue

Contributes to a culture of learning; committed to continuous improvement through empowerment.

Is transparent in communication and openly shares relevant information relative to the state of the business

Available and responsive to associates

Supportive and able to assist associates in navigating complex situations

Assumes whatever role necessary in support of team

Makes time available to support individual associate training and development. 

Develops challenging stretch tasks/assignments, pushes people to grow beyond their current capabilities

Knowledge, Skills and Qualifications:

Bachelor’s Degree Preferred

Minimum of 24 months proficiency in the Senior Data Solutions Specialist role

Proven track record of Strategic Thinking and Decision Making

Ability to identify, troubleshoot, and recommend solutions related to client, system, product, or market issues.

Customer focused  (Effectively builds rapport, uses tact and diplomacy to put others at ease, dedicated to meeting needs of internal / external customers, wins concessions without damaging relationships)

Proven effectiveness managing multiple tasks and / or projects

Demonstrated effectiveness using rigorous logic and methods to solve problems and can act without complete information under deadlines

Demonstrated leadership attributes including: responsiveness to the needs of the group, effective and honest communication with team/peers, accurate self-assessment of individual strengths/weaknesses, and ability to inspire others

Demonstrated poise, maturity, and professionalism dealing with individuals at any level of an organization internally and externally

Strong presentation, writing, and communication skills with particular attention to precision of language and the ability to organize information succinctly and logically

Aligns with management and champions changing business direction relative to goals and expectations

Flexible and adaptable to change and in handling risk / uncertainty

Ability to run focus groups across the organization

Salary Range: $82,000-$92,000

The application deadline for this job posting is XX/XX/XXX.

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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