Manager, Operations

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Job Description

As a Manager, Operations, you will be part of a growing Business Operations team on a well-known client. Reporting to the SVP of Global Business Operations, the role provides the opportunity to work on a high-energy, highly visible account. You will be responsible for the deployment of onboarding and compliance training programs on systems, tools, and operational processes, guiding internal teams on user best practices and troubleshooting of client systems and tools, and collaborating with Business Operations leaders to resolve system escalations internally and with clients.

What You’ll Do:

• Deploys onboarding and training programs to agency teams on use of client systems and platforms, and relative processes.
• Collaborates across teams on seamless integration of all systems, tools usage, and evolution of operational processes with client systems.
• Acts as a subject matter expert for user best practices, guidance, and troubleshooting for all specific operating systems and platforms.
• Proactively escalates and works with Business Operations leaders to resolve issues to ensure swift troubleshooting and communications back to the client.
• Builds and maintains relationships with key stakeholders across agency teams and clients.
• Analyzes data reports on systems compliance and agency processes; provides insights and recommendations to drive operational efficiencies.

Qualifications

• 5 years of work experience in an Operations or Project Management role at a fast-paced digital or advertising agency.
• Proven experience in operations management, ideally on pharmaceutical client accounts.
• Proficient in Adobe Workfront or similar platforms.
• Excellent leadership and problem-solving skills.
• Ability to develop presentations and present material to large audiences.
• Ability to jump into a project independently to troubleshoot issues and determine efficient next steps to improve processes.

Additional Information

The Power of One starts with our people!  To do powerful things, we offer powerful resources.  Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer.  Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range:  $81,500 - $128,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.  The Company anticipates the application deadline for this job posting will be 07/05/2024.