UX Research Lead

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000 people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

We are searching for a UX Research Lead to own and implement research projects that cultivate innovation and invention. They will deliver nothing short of critical insights and data reports to shape high quality experiences for our clients’ customers and stakeholders, and they will inspire teams of talented researchers to do so in a unified manner. They will own all phases of research for the purposes of formulating strategy, discovering opportunities, defining requirements, and assessing designs.

The UX Research craft is a part of the Publicis Sapient Experience Design Capability. This group is the bridge between business strategy and technology, creating meaningful, holistic experiences for our clients and their customers. We are multiskilled thinkers, computational designers, environmental designers, researchers, and architects.

Sounds like you? If you are committed to not only transforming the world with the products you create, but also being a valued citizen to our growing global team, you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions. Apply now.

Your Impact:

• Plan and implement concept and usability tests and agile testing programs
• Plan and implement other types of qualitative research, including in-person and remote interviews, ethnographies, focus groups, participatory design sessions, diary studies, etc.
• Analyze research data and create outputs such as user requirements, consumer journeys, personas and other conceptual frameworks to describe the end-user experience
• Communicate research findings in a clear, concise and visual way
• Work collaboratively/cross-functionally with other researchers, designers and strategists to determine research-based recommendations
• Present research findings and recommendations to team members and clients
• Advocate for the customer/end user in meetings, working sessions and workshops with team members and clients
• Manage key tracks of work in accordance with established budget, work plans and quality standards
• Help develop meaningful working relationships with clients in business and IT roles

Your Skills & Experience:

• Experience executing research projects in the areas of design research, service design, digital design, digital product innovation, ecommerce, web-based application design or experience strategy
• Excellent understanding of digital trends, business models and technologies
• Deep analytical, communications and organizational skills with an ability to thrive in a fast-paced, deadline-driven environment
• Excellent oral and written communication skills, including the ability to create and deliver clear, powerful and concise presentations/proposals
• Ability to plan and manage time and resources, establish priorities and meet goals
• Exposure to service design, product innovation and /or have a design (UX, industrial, product, human factors) background
• Flexibility to speak with team members across all functions, and ability to passionately communicate research implications to multi-functional teams
• High proficiency in Word, Excel, PowerPoint
• Being willing to travel nationally at 25%

Set Yourself Apart With:

• Prototyping skills (aka knowledge of InVision, UX Pin, Sketch, etc.)
• Ability to plan and execute quantitative studies (surveys)
• Familiarity and experience with key online research platforms (for example, DScout, Validately, UserTesting.com, etc.)

Benefits of Working Here:

• Flexible vacation policy; time is not limited, allocated, or accrued
• 15 paid holidays throughout the year
• Generous parental leave and new parent transition program
• Tuition reimbursement
• Corporate gift matching program

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicissapient.com or you may call us at 1-617-621-0200.