Front Desk Receptionist
Job Posting for Front Desk Receptionist at Pur Life Medical
Front Desk/Admin
Description: This person is crucial to the success of the business and operations. Really is considered the face of the company and usually is the first point of contact on the phone or in person. So it's essential that this person must be friendly, professional, knowledgeable, and have good customer relation skills. The front desk/admin will need to have a general grasp of everything that goes on in the clinic, as well as the overall philosophy and workings of the company in order to properly answer patient questions and promote the business.
Summary of Roles & Responsibilities
Front Desk/Admin duties include the following:
- Respond to all messages on High Level (email/text/calls)
- Call all new incoming leads (New Lead funnel)
- Answer calls, book appointments, intake patients
- Process payment plans & collections
- Cash outpatients after a visit (Responsible for Billing and managing payments)
- Respond to emails, social media posts & any other correspondence sent from the clinic
- Upselling patients first visits (new patients)
- Communicate with patients about appointments, etc.
- Place patient orders (supplements)
- Capture reviews & testimonials from patients
- Help marketing efforts with creating posts for social media
- Responsible for creating & managing action items Jane EMR
- Perform other duties as assigned by owner or office manager
- Ensuring best possible engagement and positive client interactions with patients (talkative, positive, engage in conversation)
Key Performance Indicators (KPI):
KPI's are measurable goals that can be tracked and measured
- All calls have been responded to and cleared (archived in high level)
- All leads in scheduling pipeline have been outbound & updated in high level pipeline
- All supplement orders have been ordered
- All Due ToDos in Jane have been completed or updated
- Daily Checklist completed 100%
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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