Retail Automotive Service Manager

We thought you might be interested in an open position we have here at Purcell Tire & Service Centers, Inc.  We are a family owned tire and automotive service provider with over 65 locations across the US.  Our Team of professional, skilled and knowledgeable employees is looking for like-minded individuals such as yourself to assume the duties of a Retail Service Manager at our Hardy & Broadway, Tempe, Arizona location.  We have an Aggressive Training and Development program that promotes a culture of learning and advancement.  There are also opportunities to Learn and Advance to other service, sales or management positions within the company and an opportunity to Work with State of the Art Equipment and Highly Skilled Team Members.  Please let us know if you would like to discuss this career opportunity further.  We look forward to meeting you!
 
Duties & Responsibilities include
• Assure the highest levels of customer service are met
• Greet and address customer needs both on the telephone and in person
• Confer with customer or employees to obtain description of customer needs
• Assign, confirm and convey required vehicle inspection process
• Use computer system to prepare customer information, billing and work orders
• Know and sell customer needed tires, tire related services and automotive services
• Follow tire & service pricing policies
• Plan, organize and direct activities to manage the workflow of tire and service technicians
• Schedule and assign tire & service  work based on customer needs
• Utilize on hand resources to determine part and labor prices and rates to build an estimate to convey to the customer
• Maintain sales and gross profit budget, objectives and goals
• Develop and maintain an effective cost control system to optimize expenses
• Safety and productivity inspections, maintenance and repairs of work areas, vehicles, tools and equipment
• Assign tasks to service employees based on needs and abilities for effective completion
• Address and resolve customer concerns or complaints as they arise
• Maintain inventories for service parts and supplies
• Other warehouse, administrative and office duties as needed
• May assume Manager duties when Manager is not present
• Work safely and protect company and customer assets
• Develops and maintains Company image and corporate philosophy in the community
• Regular attendance according to assigned schedule
• Other essential and non-essential duties as assigned by management
• Candidates must have the ability to work with little supervision, but with much support from others.
 
Compensation is depending on experience and bonus and/or commission is paid based on productivity and profitability. 

Full time benefits include
• Family Medical, Dental, Vision, Disability
• Flexible Spending Account
• Life Insurance
• 401(k) with company matching funds
• Paid holidays and paid vacations
• Closed Sundays
• Paid training. 

Let us know if you are interested or if you have further question on this position or others.

EOE/M/F/D/V