Job Posting for Logistics/Customer Service Coordinator at Purchasing 411 Inc
Logistics-Customer Service Coordinator is a professional responsible for facilitating and executing customer orders by enabling accurate entry, execution and order fulfilment and logistics with delivery meeting or exceeding customer expectations.
Key Responsibilities
Enter and fulfill customer orders providing cost effective transportation and on time delivery becoming a customer and product expert and resource for Royalty.
Negotiate and process customer RMAs, and other order issues including production schedule or carrier issues.
Utilize customer and carrier electronic portals and systems.
Oversee the care and execution of contracts, manage blanket purchase orders, confirm POD or delivery times.
Negotiate and maintain best available freight rates for all lanes with incumbent brokers and alternatives.
Maintain weekly operations and monthly reports.
Measure performance against customer’s KPI’s including performance vs budget, on-time performance, and execute strategies to improve them.
Participate in team and process continuous improvement, including cross training for back up and relief with other team members.
Requirements
Undergraduate Degree in Marketing or Logistics.
Three years prior experience in Business-to-Business Customer Service and or Logistics.
QuickBooks Enterprise, Acumatica, or other ERP Software Experience
Salary.com Estimation for Logistics/Customer Service Coordinator in Van Nuys, CA
$54,484 to $68,936
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