What are the responsibilities and job description for the Customer Care / Customer Service Representative position at PURCOR Pest Solutions?
WHO WE ARE
PURCOR Pest Solutions™, a brand of CertusPest, one of the fastest growing names in the pest control industry – with a national presence and currently ranked #19 on PCT Magazine top 100 list. Protecting families and businesses is our #1 priority. Our Mission is to help people care for what matters most by delivering friendly, fast, and efficient pest control services. Are you looking for a career as big as your ambition? Apply now.
*Ability to work from home 1 day per week after 90 day and 2 days per week after 6 months if meeting all KPI's and attendance standards.
WHAT’S IN IT FOR YOU:
· Competitive Hourly Pay Rate
· Medical, Dental & Vision Benefits on the 1st of the Month after completing 30 days of service
· Employer Paid Short-Term & Long-Term Disability (STD/LTD)
· Employer Paid Life Insurance
· Opportunities for advancement & career growth
· Paid Time Off (PTO) and Holiday Pay
· 401K Retirement Savings with Company Sponsored Match up to 4%
· Ability to participate in a Hybrid Remote Work Model – Eligibility begins after 90 days of service.
JOB SUMMARY:
Joining this career opportunity grants you the chance to become an integral member of a diligent team that has been delivering unwavering dedication, exceptional service quality, and unmatched customer service experience.
YOU WILL BE RESPONSIBLE FOR:
- Answering and managing inbound customer service-related calls.
- Engaging customers in conversation to qualify each call, determine customer service needs and provide information on company products and services following call flow guidelines.
- Entering customer information into customer relationship management tools (Pest Pac, HubSpot) accurately and schedule appointments.
WHAT YOU NEED TO BE MOST SUCCESSFUL:
- The ability to work onsite at our local office/center Monday through Friday.
- A High School Diploma or equivalent.
- At least one (1) year of experience in a call center environment is highly preferred.
- Ability to pass a criminal background check and drug screening.
We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Drug-Free Workplace
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Puyallup, WA 98372: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $18
