What are the responsibilities and job description for the Manager, Order Management position at Pure Storage?
SHOULD YOU ACCEPT THIS CHALLENGE...
We are looking for an energetic, sharp, and motivated professional with strong communication and interpersonal skills, passion, and love for what they do (this is not just a job!). As Manager, you will lead an Order Management Team that is accountable for the successful execution and creation of sales orders. Reporting to a senior leader within Order Management, you are responsible for driving a world class order to cash process by overseeing the results produced by his/her team, mentoring, and providing direction to employees, monitoring work quality, and coaching on performance. A successful candidate will be responsible to apply continuous improvement mindset, makes recommendations on process and/or system enhancements and propagates a continuous improvement culture across the team.
WHAT YOU WILL BE DOING...
- Leading a team of Order Processing Specialists that are accountable for the successful execution of order to cash process, guide them to complete assignments using established guidelines, procedures, and policies
- Developing and utilizing operational Key Performance Indicators (KPIs) to gather insights, track performance, drive accountability and customer delight
- Act as a main point of escalation for various order issues and work diligently with management across multiple internal functional areas to accomplish the desired outcome and drive the team to success
- Providing guidance to subordinates and it is involved in developing, modifying, and executing company policies that affect immediate organization and may also have company-wide effect
- Understanding of all go-to market models and actively engaging to standardize and gain efficiencies within process, working cross functionally
- Mentoring, coaching, and contributing to the development of the team on standard policies, procedures and best practices while promoting professional growth
- Acting as a thought leader to challenge teams, elevate performance and ensure continuous improvement
- Supporting increased workload during key business times like month end and quarter end and determines how to use resources to meet schedules
WHAT YOU’LL NEED TO BRING TO THIS ROLE...
- Minimum of five (5) years of experience in an order management role preferred; in addition, minimum of two (2) years of leadership experience, which includes the management of direct reports
- Bachelor's degree required, preferably in business or supply chain related field
- Proficiency with CRM and ERP systems in an order processing function; experience working with Salesforce and SAP preferred
- Experience working in a channel-driven sales organization
- Flexibility to execute, adapt, prioritize and multi-task in a fast-paced environment at a high growth company; able to meet sudden non-routine and unstructured requests
- Demonstrated ability to work independently on routine assignments
- Exude integrity in every aspect of your persona and ability to demonstrate a work ethic consistent
- You will be based in Lehi, Utah. As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.
The annual base salary range is: $74,000-$111,000. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.
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