Floor Advisor Dispensary Staff
Position Description
Location: PURE TONIC – STOREY COUNTY
Status: PART-TIME
Pay Type: HOURLY
Reports to: Lead Dispensary Staff & Assistant General Manager
Position Summary
Stellar customer service and compassionate customer care is the order of the day for Floor Advisor staff. Efficient and accurate transactions along with a positive customer experience are the primary goals of Pure Tonic. The floor advisor staff is the heartbeat of the dispensary, so the floor advising staff should strive for superb listening skills, display a high level of professionalism, and be flexible. Floor advising staff provides knowledgeable guidance while educating customers about Pure Tonic services and products.
It’s imperative for floor advisors to provide the best educated recommendation possible when interacting with customers.
The expectation is that all floor advising staff are trained and can operate in the several critical phases of primary dispensary operations. These include customer intake and front desk duties, sales floor presence, teller and express windows, along with curbside fulfillment. Floor advising staff should be flexible and willing to assist other dispensary functions that are experiencing a heavy workload at any given time.
Core Duties – The duties of the Floor Advisor include, but are not limited to, the following:
Daily Operations:
Customer Service:
On-Going:
Physical Requirements
As Floor Advisor Staff, you will be required to stand for long periods of time, moving about in confined spaces, bend, stretch, and reach. Some heavy lifting is required from time to time. Must be able to perform basic office work; filing, organizing, printing. Must also be able to perform basic computing skills and Point-of-Sale duties.
Qualifications
Minimum high school education with 1-2 years customer service experience preferably in a retail setting. Floor Advising Staff must possess an acute sense of awareness for reading customers, listening to their needs, and presenting the right products. Having sales experience is important but not required. Compassion for customers and confidence in the cannabis knowledge base are key attributes that qualified candidates must have.
A willingness to learn, the grit to adapt to an ever-changing environment, proficient on Windows, Mac, and Google platforms, are also ideal for Floor Advising Staff candidates.
Must be 21 years of age.
Must have a valid Nevada Cannabis Agent Card and always have the card on his or her person while performing any business-related activities for Pure Tonic. **All fees associated with obtaining an Agent Card is the responsibility of the employee**
Must have a valid driver’s license and provide fingerprints for background check for agent card to be considered. May not have an excludable felony conviction or drug related offense according to CCB regulations.
Must have reliable transportation for travel to and from work.
Must be knowledgeable and be able to provide information on cannabis and cannabis related products.
Authority
Operates with direct supervision from Lead Dispensary Staff or the Assistant General Manager, depending on the shift duties. Follows established policies and procedures and contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
Disclaimer
Pure Tonic reserves the right to change or assign other duties to this job description. Employment with Pure Tonic is voluntary, and is subject to termination by employee or Pure Tonic at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Pure Tonic employees.
Job Type: Part-time
Pay: $16.00 per hour
Expected hours: 24 – 32 per week
Benefits:
Shift:
Weekly day range:
Work Location: In person
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