What are the responsibilities and job description for the Showroom manager position at Purple?
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist in overseeing day-to-day retail operations and staff
- Help Store Manager recruit, train, and supervise retail staff (sales and operations)
- Motivate staff to meet sales targets and maintain excellent personal sales
- Oversee stock levels
- Address customer complaints and issues in a professional manner
- Handle staff conflicts, complaints, and problems
- Prepare various promotional materials and in-store displays
- Ensure compliance with various health and safety regulations
- Greet customers upon entrance
- Check on purchase orders for customers
- Assess customer needs and wants; answer customer questions and concerns
- Provide appropriate product recommendations by understanding the Purple products and history
- Ensure merchandise is in-stock and displayed on shelves in a presentable manner
- Use point of sale (POS) system to conduct purchase transactions
- Process merchandise returns
- Assist in product inventory procedures
- Cross-sell and upsell products
- Memorize in-store promotions and special offers in order to communicate to customers
- Build lasting relationships with customers
- Team up with co-workers to ensure customer satisfaction
- Follow opening and closing procedures
- Find innovative ways to improve sales and boost revenue
REQUIRED SKILLS, EDUCATION AND EXPERIENCE
- Excellent interpersonal communication capabilities
- Customer service-oriented attitude
- Ability to stay organized and manage time effectively
- Strengths in leadership, management, team building, and problem solving
- Capability to thrive in a fast-paced and oftentimes high-pressure environment
- Understanding of basic business management functions
- Enthusiasm and a positive attitude
- Minimum of high school diploma. Bachelor’s preferred
- 3 years of experience working in a retail environment, ideally in a supervisory role
- Proven competencies in effective communication and management
- Willingness to learn and tackle new challenges
PREFERRED SKILLS, EDUCATION AND EXPERIENCE
- Expert knowledge of Purple’s 5 Steps
- Exceptional communication and interpersonal abilities
- Excellent problem-solving abilities
PHYSICAL REQUIREMENTS
Physical Activities may occasionally include :
- ascending or descending ladders, stairs, scaffolding, ramps, poles and the like;
- moving self in different positions to accomplish tasks in various environments;
- communicating with others to exchange information.
Physical Activities may constantly include :
- remaining in a stationary position, often standing for prolonged periods;
- moving about to accomplish tasks or moving from one worksite to another;
- adjusting or moving objects up to 50 pounds in all directions; In outlet or Hub locations the requirement is 80 pounds
- repeating motions that may include the wrists, hands and / or fingers;
- operating machinery and / or power tools, depending on position;
- depending on position may include operating motor vehicles or heavy equipment;
- assessing the accuracy, neatness and thoroughness of the work assigned.
Environmental Conditions may occasionally include :
low or high temperatures; or outdoor elements such as precipitation and wind.
Environmental Conditions may constantly include :
- noisy environments;
- or hazardous conditions.
Reasonable accommodations may be made to enable individuals with a disability to perform the essential function.
BENEFITS AND PERKS
Medical, Dental, Vision
401(k) Match
Paid Time Off
Earn a Mattress
Purple Swag
Amazing Purple Products
WHY WORK AT PURPLE?
Make your mark : We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort.
Gain unique experience : Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.
Awesome culture : Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.
Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment.
Last updated : 2024-04-23
