Hospitality Director

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment.

We're looking for an Hospitality Director to join our team!

Puttshack is looking to attract a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience. The Hospitality Director is responsible for leading a passionate team of associates who are engaging and Own the Fun every day and every shift. You will Lead the Way with effective hiring, training and development of associates to deliver a world-class entertainment and food and beverage experience for our guests. You will create this environment through your actions motivating a team and delivering consistency, flawless service and exceeding expectations.  You will champion Puttshack standards and procedures, maximize financial performance and exceed guest expectations with every visit.

If you want to be a part of something really special and join the hottest concept in the social entertainment space and understand how to get results with and through people using meaningful conversation, respectful feedback and empathy, we want to talk with you.  

 What you’ll do:

• “Bring your 'A' Game” each and everyday
• Champion and live the Puttshack Core Values
• Maintain a safe physical and emotional working environment for our associates
• Motivate associates with hands-on coaching and teaching.
• Create and manage associate schedules using weekly and daily forecasts.
• Drive Associate engagement and hospitality.
• Create safe operational standards for both Guests and Associates
• Leverage business and trends to drive performance and to maximize returns
• Use data and software to effectively manage COGS and labor to budgeted plan.

Who you are:

• Ability to prioritize tasks and manage time
• Excellent communication, time management, and organization skills
• Ability to go above and beyond, demonstrating meaningful care in everything you do
• Strong level of emotional intelligence and overall self-awareness

What you will need:

• 5 years as a Senior Food and Beverage or Entertainment Manager ($6MM annual revenue).
• P&L experience
• Experience with Food and Beverage management platforms
• Comfortable using a variety of software platforms for scheduling, ordering, inventory, and venue management.
• Effectively manage and engage team of 150 hourly associates.
• Ability to collaborate with team of experienced food and be’on a daily basis to achieve results.   
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.
• Ability to thrive in a vibrant, exciting environment with music, lights and technology activations.
• Ability to lift 50 pounds
• Ability to obtain required licenses and certifications for your location
• Ability to pass a criminal background check.

What’s in it for you:

• Competitive base salary
• Paid PTO
• 401K
• Access to company sponsored health insurance: medical, dental, vision, FSA
• 50% off Food & non-alcoholic Beverages for you and your group (up to 5 people)
• Complimentary Mini Golf
• Paid Parental Leave

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.

Salary : $6 - $0