What are the responsibilities and job description for the Store Lead position at Puzzle Effect - Yukon Axe - GMGP?
Puzzle Effect
Puzzle Effect is an entertainment company offering customers high-quality escape game adventures and is a leader in the industry. We currently have locations in Arizona, California, Colorado, Idaho, and Oregon. Established in 2014, Puzzle Effect offers a one-of-a-kind experience to customers. Respect for the customer, the brand, our communities, and for each other are at the core of everything we do!
Job Purpose/Summary:
Puzzle Effect Store Lead’s hold a critical position within the company. Their core responsibilities include being a key-carrier and serving as the point of contact for the store among customers, employees, and peers. A successful candidate for this position should possess the ability to work in a fast paced and dynamic environment, develop, manage, and lead team members, and consistently provide a five-star customer experience.
Duties and Responsibilities:
- Must be available to work nights, weekends, and Holidays.
- Be the face of Puzzle Effect and represent our brand and passion for fun and safe entertainment.
- Follow through on all customer inquiries, requests, and resolve concerns as needed.
- Inspecting and repairing various equipment, props, or electrical devices.
- Ensure that all team members operate and reset rooms in a safe and proper manner.
- Manage, post, and engage on the stores social media pages as needed.
- Manage, train, develop, and schedule team members.
- Maintain a clean and safe working environment.
- Reset rooms with speed and accuracy in a safe and proper manner.
- Solve technical difficulties with games in an efficient and timely manner.
- Be knowledgeable about our games, products, and overall industry.
- Attend community events in both sales and marketing capacities.
- Must have reliable transportation, a valid driver's license and automobile insurance to run errands and do light shopping for the store.
- Have working knowledge of state employment and labor laws.
- Operating the opening/mid-shift/closing of the store and ensuring all items on the daily checklists have been completed during their shifts. Signing off the previous day’s checklists for notes and accuracy in reporting.
- Ensuring proper staffing needs are met throughout the week, calling in or calling off employees as needed.
- Prep rooms for customer use via resetting properly and cleaning where needed.
- Enforce rules, regulations, and safety standards at all times.
- Meet and greet clients with a smile, check them in, and help sign waivers.
- Use the software provided to update bookings, add/remove tickets, and process refunds where necessary.
- Use provided gaming/camera software to guide customers through their experience with attention to detail and ensure that each booking has a high quality, fun, and safe experience.
- Take fun and engaging photos of customers to commemorate their experience.
- Use social media platforms to engage with our customers and community.
- Perform routine cleaning and maintenance to ensure proper working and operational conditions are upheld.
- Ensure the end of day cash log and any deposits are correctly completed. Bank deposits when necessary.
- Attend weekly leadership meetings and engage with peers/upper management via Teams.
- Create/mange the store schedule and time off requests on a weekly basis.
- Track specific store metrics and be able to speak to the store’s performance.
- Organize/attend local community events, as well as store staff outings for employees on a quarterly basis.
Qualifications/Skills:
- Education - High School Diploma or G.E.D. (required)
- Experience - 5 years customer service (required)
- Excellent communication skills. (Email, phone, in-person, and social media)
- Strong customer service and client specific communication skills.
- Leadership skills that provide for the development of staff and keep a team motivated
- Navigate a fast-paced and growing environment with a friendly, fun, and energetic personality
- Excellent interpersonal, motivational, and team building skills.
- High attention to detail and excellent problem-solving capabilities.
- Follow through on all customer questions, requests, and resolve concerns as needed.
- Follow and comply with established company policies, procedures, and safe work practices.
- Understanding of basic mechanical and electrical concepts/components strongly preferred.
- Knowledge and ability to use hand tools, crafting supplies, and small power tools.
- Helps create a team environment, encouraging others at every opportunity.
- No prior escape room knowledge needed; all training will be provided.
Physical Abilities Required:
- Occasional climbing of 3-8-foot step stool/ladder and balancing.
- Stooping, kneeling, crouching.
- Frequent standing; walking; sitting; reaching with hands and arms; regular use of hands and fingers to handle or feel; frequent handling of sharp objects.
- Requires speaking and hearing.
- Frequent lifting to 10 pounds; Occasional lifting to 20 pounds; Infrequent lifting to 30 pounds.
- Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus.
Full-Time – 30 to 40 hours per week
Benefits:
Dental Insurance, Health Insurance, Vision Insurance, Holidays, Sick Pay, Vacation, Life Insurance
At GMGP PEO, LLC we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. GMGP PEO, LLC hires and promotes individuals solely based on their qualifications for the position to be filled.
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