Concierge

Industry / Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Administrative

Job Description & Summary

A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees.

You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level.

To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

PwC Professional skills and responsibilities for this management level include but are not limited to :

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and / or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.

Will be required to be physically present in the office / client site 4-5 days a week for this role.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

1 year(s) of administrative or PwC experience

Preferred Qualifications :

Degree Preferred : Bachelor Degree

Bachelor Degree

Preferred Knowledge / Skills :

Demonstrates some abilities and / or a proven record of success as a team member :

• Providing administrative support (virtually and in office / client sites as required) preferably for a global network of professional services firms;
• Demonstrating technical knowledge and proficiency in Google Workspace, Microsoft Office Suite, WebEx, social media tools (e.
• g., LinkedIn) and other emerging mobile and virtual support technologies to provide administrative-related deliverables;
• Identifying and addressing client needs, responding to client / customer and / or team requests promptly and professionally;
• Communicating effectively in written and verbal formats, while readily offering assistance;
• Contributing to a positive, collaborative team environment, and proactively seeking instruction, feedback and coaching to develop and improve performance;
• Demonstrating experience in an administrative support capacity or customer service environment;
• Providing administrative support through the delivery of exceptional customer service and quality;
• Performing both independently and through leveraging the team to prioritize workflow demands with minimal supervision;
• Applying consistent business acumen and specialized technical knowledge;
• Gaining a proactive understanding of and addressing effectively customers' support needs;
• Participating actively in knowledge-sharing and / or training activities within the team;
• Developing and communicating standard practices, within formal and informal networks;
• Communicating proactively schedule changes and keeping executive-level professionals, manager, and backup team aware of changes in a timely manner;
• Learning rapidly and continuously taking advantage of new technologies;
• Working with travel arrangements and itineraries;
• Assisting with time and expense entry according to firm policy;
• Creating drafts, proofreading, documentation and reporting;
• Assisting with meetings / events;
• Displaying professional communication in interactions with internal and external customers;
• Mentoring and training others on how to navigate current processes, systems, technology and the firm's resources; and,
• Handling multiple competing tasks, prioritizing work, communicating and helping resolve potential conflicts.

Travel Requirements

Up to 20%

Job Posting End Date

Learn more about how we work :

Last updated : 2024-05-02