IT Services- Salesforce DevOps Manager- (US Remote)

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Manager

& Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Systems Consulting - Practice Support team helps build customisable specific system solutions that enhance the PwC's capabilities to appropriately serve all client needs. As part of the team, you'll use your deep knowledge of enterprise architecture across application areas to build delivery models that map to PwC's business needs.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

This position will be part of PwC IT Services (US) LLC, a member of the PwC network of firms. PwC IT Services (US) LLC provides technology services to other PwC member firms. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.

Job Description:

Additional Responsibilities:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:

4 year(s) of relevant experience in progressive roles managing IT project planning, delivery, and execution using Agile methodology.

Preferred Qualifications:

Degree Preferred:

Bachelor Degree

Preferred Fields of Study:

Information Technology, Computer Systems Analysis, Management Information Systems

Certification(s) Preferred:

Salesforce Administrator, Azure DevOps certifications, ITIL, Cloud SaaS DevOps certifications, Certified Scrum Master, Agile Coaching Institute Certification, Agile certifications, and Waterfall methodology experience is a plus.

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success as an Agile team leader in planning and executing projects to deliver Technology solutions including the following areas:

• High level understanding of environment maintenance tasks such as managing admin access, governance, compliance, managing sandboxes, handling confidential data masking/deletion, Single Sign On configuration, Certificate & Key Management, License Management etc.

• Understanding of and experience with general salesforce setup, CPQ functionality and configuration such as workflows, validation rules, triggers, field updates, page layouts, record types, formula fields, report types etc.

• Experience working with CPQ, CPQ configuration data, integrations setup, service accounts admin.

• Understanding of the tasks required to complete full copy sandbox refreshes and the potential pre and post refresh tasks to be completed based on the usage of the sandbox (testing, training, code deployment etc.)

• Proficiency with Data Loader, Workbench tools, Informatica, etc.

• Reports and dashboards development experience

• Exposure to Apex and Visualforce development

• Leading consistently in Agile transformation in large organizations;

• Working in Agile methods (Kanban, Iterative), Scaled Agile Methodology and proficiency in Azure DevOps (VSTS) Agile;

• Understanding of Continuous Integration and Deployment with Azure DevOps (VSTS), including GIT, SFDX, source code control strategies, CI/CD automation, releases/deployments, and source branch/repository management;

• Understanding of Cloud-based implementations models (SaaS, PaaS etc) and other leading Technologies;

• Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology;

• Illustrating teaming and resource management skills;

• Displaying communication and leadership skills;

• Working as a liaison between Product Owners and Scrum Masters to mentor and develop a common understanding of dependencies with global technology and territory solutions;

• Utilizing communication, leadership and relationship management skills that enable partnering with and influencing key stakeholders;

• Possessing ability to succinctly present complex subject matter, specifically translating technology problems/solutions to business stakeholders;

• Fostering an inclusive environment where others' ideas can be welcomed and heard;

• Consolidating milestones, progress, and actuals for reporting;

• Operating with independent authority and accurate judgment to resolve technical issues that pertain to the business applications under their area of responsibility; and

• Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area.

Demonstrates extensive abilities and/or a proven record of success as a team leader guiding Agile lifecycle of application development areas:

• Overseeing Agile projects development and operational aspects for a specific business area's applications;

• Developing and monitoring metrics to track progress of Agile adoption and maturity to aid in accelerating overall Agile transformation efforts;

• Translating the strategic direction of the business into technical considerations for the development and operations teams;

• Analyzing, Designing & Developing Training material for Agile implementation based on requirements from different Agile Teams;

• Working closely with different Scrum Masters , Architects, Tech leads to check Agile operational health check, creating consolidated Reports/Dashboards with Scrum Master(s);

• Working with Scrum Master, Solution Architects to make sure consistency, standardization across the global technology domains;

• Coaching/Mentoring to SM, Tech leads, Product Owners on daily Agile implementation as per PwC Agile Standards;

• Raise Agile implementation gaps, road blockers, impediments, escalation; and

• Utilizing agile methods (Scrum, etc.) and establishing optimal flow (Kanban, etc.).

This is a U.S. based role and PwC IT Services (US) LLC does not intend to hire external job seekers who will need, now or in the future, PwC IT Services (US) LLC sponsorship through the H-1B lottery.

All qualified applicants will receive consideration for employment at PwC IT Services (US) LLC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC IT Services (US) LLC is proud to be an affirmative action and equal opportunity employer.

For Applicants Residing in California

Compensation range: $97,000-$162,000 and may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and where the applicant resides within California.

For Applicants Residing in Colorado

Compensation range: $91,000-$142,000 plus may be eligible for an annual discretionary bonus. Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications.

For Applicants Residing in New York City or Westchester County, NY

Compensation range: $103,500-$162,000 plus may be eligible for an annual discretionary bonus. Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications.

For Applicants Residing in Washington

Compensation range: $103,500-$162,000 plus may be eligible for an annual discretionary bonus. Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications.

We offer a comprehensive, flexible and competitive benefits program. It provides access to programs that can be tailored to meet the personal health and financial well-being needs of our employees and their families. We offer medical, vision and dental coverage, and health savings accounts; mental health support, family and caregiver support, time off to relax and recharge through our paid holidays, firmwide extended holidays, vacation and family and personal sick time; and a retirement savings plan with Roth features.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

All qualified applicants will receive consideration for employment at PricewaterhouseCoopers ITServices (US) LLC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PricewaterhouseCoopers ITServices (US) LLC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado,Compensation range:$91,000-$142,000 plus may be eligible for an annual discretionary bonus. Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications.

We offer a comprehensive, flexible and competitive benefits program. It provides access to programs that can be tailored to meet the personal health and financial well-being needs of our employees and their families. We offer medical, vision and dental coverage, and health savings accounts;mental health support, family and caregiver support , time off to relax and recharge through our paid holidays, firmwide extended holidays, vacation and family and personal sick time; and a retirement savings plan with Roth features.