NIS - Service Manager

A career in Information Security, within Internal Firm Services, will provide you with the opportunity to develop and support our internal security technologies and services across the entire global and local PwC network. You’ll focus on being the forefront of designing, developing, and implementing information technology including hardware, software, and networks that enhances security of internal information and protect our firms intellectual assets.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:
Covid-19 Vaccination – At this time, proof of COVID-19 vaccination is a basic qualification for this role. You will be required to confirm that you are fully vaccinated with vaccines approved by the U.S. Food and Drug Administration (“FDA”) or the World Health Organization (“WHO”).

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
4 year(s) of progressive professional roles involving information security and/or IT management.

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Knowledge/Skills:
Demonstrates intimate-level knowledge of:
– Service management principles or technical domain related to Service Management that is applied in the context of a broader understanding of the functional area and related systems and processes;
– Contributing to the development of new subject matter or technical domain knowledge base;
– Resolving complex problems by continuously applying significant independent judgment and by collaborating with others;
– Creating service management workflow for the integration and onboarding of security technologies;
– Designing, defining, refining, and documenting the end-to-end service capability;
– Proposing and implementing metrics, key performance indicators (KPIs), and reporting that supports effective decision-making surrounding security technology when operating in a live environment;
– Iterative measurement of operational performance and progress towards the PwC service mission; and,
– Budget management across a portfolio of security services.

Demonstrates intimate-level abilities with, and a proven record of success in:
– Transitioning, maintaining, or using Security Technologies such as Security Incident and Event Management (SIEM), Endpoint protection, Data Loss Prevention, Forensic tools;
– Understanding of security technology operational industry standards;
– Contributing to a central technology service organization;
– Navigating a matrix organization; and,
– Collaborating with multiple stakeholders across functional and technical skillsets.