IT Customer Support Lead

Immediate need for a talented IT Customer Support Lead. This is a 12 Months contract opportunity with long-term potential and is located in Minot, ND (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 24-20158

Pay Range: $50 - $53/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

Technical knowledge:

• Strong ITSM (SNOW) knowledge and processes expertise
• Technical Knowledge: Understanding of the technical aspects of the services being delivered.
• IT Infrastructure: Knowledge of IT infrastructure components and technologies.
• Security Awareness: An understanding of security practices and the ability to ensure that services meet security requirements.
• Strong domain knowledge is essential to succeed in this role. Good understanding of Oil & Gas business.

Service Management knowledge:

• Service Level Management: Understanding and managing service level agreements (SLAs) and ensuring service quality.
• Incident and Problem Management: Expertise in handling incidents, problems, and escalations effectively.
• Process Improvement: Knowledge of process improvement methodologies such as Six Sigma or ITIL to enhance service efficiency.

Training & skill development:

• Individual would need to be trained/knowledgeable of all local deskside team tasks and processes to be able to assist user, provide backfill for any members and able to train any new deskside techs.

Problem-Solving:

• Analyse complex situations, identify problems, propose solutions, and quickly make decisions to address service-related challenges.

Adaptability & Innovation:

• Adaptability: The capability to adapt to changing technologies, customer needs, and market trends.
• Innovation: Encouraging and driving innovative solutions to improve service delivery.

Our client is a leading IT organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.