Location : Company Name

Pyramid Global Hospitality

Location

US-RI-Newport

Department

Front Office

Position Type

Regular Full Time

# of Openings

1

Requisition ID

2024-35867

Address

151 Admiral Kalbfus Rd

Postal Code

02840

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

We are thrilled to be fully reopening Wayfinder Newport in 2024 - a boutique hotel created by a group of local chefs, bartenders, artists, designers, and entrepreneurs who are proud to call Newport, RI home. A shared passion project, we’ve banded together to create a fresh take on the traditional Newport hotel experience.

Wayfinder Newport boasts 187 rooms with 30 deluxe suites, a restaurant, and 2600 sq ft of event space.

At Wayfinder Newport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable guest experiences. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global at the Wayfinder Newport can mean for you! 

Join our team of amazing individuals to help us lead the Newport Hospitality industry with the much-anticipated reopening of this property.

We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. 

If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• You will oversee the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience
• You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. 
• You will develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge
• You will ensure proper training materials are in place and used by each department.  Implement coaching, career planning and recognition programs for all associates.
• You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
• You will lead by example to ensure all guest interactions are handled in a professional manner.
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

   

• 3-5 years experience leading a Front Office team in a service focused hotel or resort environment
• Available to work a flexible schedule to include nights, weekends and holidays
• College degree preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Strong Computer skills, and experience with PMS systems
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting