Location : Company Name

Pyramid Global Hospitality

Location

US-MN-Minneapolis

Department

Food & Beverage

Position Type

Regular Full Time

# of Openings

1

Requisition ID

2023-32233

Address

527 S. Marquette Ave

Postal Code

55402

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Rand Tower Hotel, a Tribute Portfolio Hotel offers modern travelers a vibrant, story-rich experience in the meticulously restored Deco-era Rand Tower. Feel the history of Minneapolis in an atmosphere that celebrates our landmark hotel's storied heritage and downtown location. Two hundred and seventy sophisticated guest rooms and suites represent a contemporary embodiment of elevated comfort. Dining concepted by Minneapolis-based chef Daniel del Prado, is highlighted by three distinctive restaurants and bars, each bringing distinct points of view on French cuisine; taking guests on a journey from traditional French bistro dishes and cocktails in the first floor lobby bar, Bar Rufus, to innovative large-format cocktails inspired by French island rhums in the playful cocktail lounge, Miaou Miaou, to the premiere restaurant, Blondette– featuring classic French dishes using Pacific Northwest ingredients served in the one-of-a-kind dining room beneath a retractable roof.

As a server at Rand Tower Hotel, your role is to provide exceptional customer service by taking and delivering drink orders to guests in a timely and efficient manner. Job description for a cocktail server at Rand Tower Hotel:

1. Customer service: Your main responsibility is to provide excellent customer service to hotel guests. Greet guests warmly, take their drink orders, and ensure their needs are met throughout their visit to the bar or lounge area.

2. Order taking and delivery: Approach guests, present menus, and take drink orders accurately. Remember and communicate special requests or dietary restrictions to the bartender. Deliver beverages promptly and ensure accuracy in fulfilling orders.

3. Knowledge of beverages and menu: Have a good understanding of the drink menu, including cocktails, wines, spirits, and non-alcoholic beverages. Be able to answer questions about the menu, make recommendations, and suggest appropriate pairings.

4. Upselling and suggestive selling: Promote special offers, featured drinks, or additional menu items to enhance the guest's experience and increase revenue. Use suggestive selling techniques to upsell premium beverages or recommend popular choices.

5. Cash handling: Handle cash transactions, process payments, and accurately manage cash registers. Ensure proper handling of credit card transactions, including processing payments and returning cards promptly.

6. Cleanliness and organization: Maintain cleanliness and organization in the bar and lounge area. Clear empty glasses, clean tables, and ensure the area is tidy and presentable. Assist with restocking supplies, such as napkins, straws, and garnishes, as needed.

7. Collaboration with the team: Work closely with bartenders, other servers, and hotel staff to ensure smooth operations. Communicate effectively with team members to fulfill guest orders efficiently and provide a seamless customer experience.

8. Knowledge of safety and health regulations: Adhere to safety and health regulations related to the handling and serving of food and beverages. Follow proper hygiene practices, maintain cleanliness in the bar and lounge area, and comply with local alcohol serving laws.

9. Knowledge of hotel services: Familiarize yourself with the hotel's services, facilities, and events to provide accurate information to guests and promote hotel offerings.

It's important to note that the specific responsibilities of a cocktail server may vary depending on the policies and requirements of Rand Tower Hotel or any particular shift you are assigned.

Previous Serving experience preferred.