Director - Business Operations

Are you someone interested in leading a team, providing and articulating solutions that will ensure the team's overall success?

This position is responsible for supporting achievement towards financial and operational goals, while providing team leadership and hands-on support.

Requirements

Client Delivery Process Governance and Revenue Maximization

• Accountable for stewarding the processes intended to ensure account leads are appropriately managing their book of business.
  

• Ensure that account leads are collecting client satisfaction scores, executing QBR’s and updating opportunity trackers.
  

Process Improvement

• Drive redesign of processes supporting new business onboarding, including scope definition, resource management and service agreements
  

• Implement and optimize application of various technology tools supporting business operations. Expertise with Project & Portfolio Management (PPM), Resource Management and leading workflow tools
  

Distributed Workforce Management (DWM: Offshore/Nearshore)

• Partner with agencies and groups to ensure optimal assignment of resources across global business locations
  

• Develop organizational design models and process best-practices that inform and empower business leadership to make optimal decisions supporting workforce planning
  

Revenue and Profit Maximization

• Partner with Finance to develop and present client profitability and investment ROI analyses leading to actionable insights
  

• Rationalize business spending and investments aimed at improving profitability and ROI
  

Project Management

• Lead Project Management staff and independent projects while leveraging deep technical expertise with best-in-class PM tools and processes
  

Qualifications:

• 10 years of progressive experience in leadership roles within workforce planning, project/program management, financial management and reporting, business operations, chief of staff support, and/or process improvement. Relevant experience at a medium to large digitally focused research, insights, and or analytics function within a high volume, client services driven organization (ad agency, technology provider, major digital publisher)
  

• 3 years in a management, supervisory, or team lead function is preferred.
  

• BA/BS degree is required with preferred degree in Business/Business Management. MS/MBA is a major plus.
  

• Project Management Professional (PMP) certification is a plus.
  

• Experience in workforce planning and organizational design is preferred.
  

• Advanced proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint, Vision, Project, and SharePoint) is required.
  

Benefits

• Compensation Range: $175,000 - $250,000 annual. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. 
  

• For this role, Benefits include: health/vision/dental insurance, 401(k), Healthcare Flexible Spending Account, Dependence Care Flexible Spending Account, vacation, sick, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.
  

Perks

• Generous PTO that includes vacation days, personal days, a fantastic Summer Friday program and extended time off around the holiday season.
  

• We have the backing and resources of a global billion-dollar company, but also have the flexibility and pace of a “startup” - we move fast, break things, and innovate.
  

If that sounds like you and you’re excited by the idea of joining a world-class team that’s passionate about growing together, we look forward to hearing from you. Apply Now!

-------------------------------------------------------------------------------------------------

Meet Pyxai

Screening and Recruiting Company - 11-50 employees

Pyxai (pronounced picks-eye) is an innovative technology company focused on bringing the transferable skills (soft skills) of job candidates to the forefront of the hiring process. Resumes do a great job at listing education and experience, but how does anyone knows how well a job candidate communicates, how great they problem solve, or even how flexible they are?  At the top of the hiring funnel, these are unknowns and they shouldn’t be. Research shows these skills truly hold the key to career success across all industries. 

Really think about it.  If you’re a genius at your job, but you can’t communicate well with others, how would that impact you at your job? Here’s a clue: misunderstandings or no communication at all creates conflict with others due to misalignments in expectations. Bottom line, poor soft skills lead to inefficiencies and conflicts at work (and in personal life too!).

With this in mind, Pyxai specializes in qualifying hard skills and screening for the soft skills most applicable to the role. We do this via our proprietary Video Interviewing technology. We focus on Operation-related jobs from Entry-level roles to Director-level roles. Our hope is to build long-lasting partnerships by providing clients and candidates with powerful data, great service, and valuable information to empower their searches.