What are the responsibilities and job description for the Guest Services Supervisor - Full Time position at Q Center?
Q Center is looking for a full-time Guest Services Supervisor to join our team!
Job Summary
The Guest Services Supervisor is responsible for supervising team members, assisting the Guest Services Managers while providing attentive, courteous and efficient service to all guests. This position is responsible for preparation and coordination of group arrival/departures, ensure the the timely and appropriate resolution of Guest inquiries and issues, and lead, motivate and develop staff so they are fully engaged with department objectives and are committed to working efficiently toward continuous improvement.
Education & Experience:
- High School diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or a related field required.
- At least 1 to 2 years’ experience in supervisory role is required.
- A general knowledge of Opera and Passkey operating system is preferred.
Fundamental Requirements:
- Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
- Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
- Monitor and supervise the daily operations of department and associates.
- Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff.
- Conduct departmental training, departmental meetings developing associate morale and skills.
- Prepare knowledge-based documents for training and development of associates.
- Motivate, coach and counsel all department personnel according to Q Center Policy.
- Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
- Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
- Ensure associates are informed timely and appropriately of any business changes.
- Keep immediate supervisor fully informed of all problems or matters requiring their attention.
- Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
- Maintain a clean, organized work area.
- Ensure overall associate and guest satisfaction and safety is achieved.
- Ensuring daily shift tasks are completed.
- Ensure guest rooms are assigned and ready for arrivals each day.
- Ensure correct billing is assigned to each guest per Resume.
- Monitor Front Desk mailbox for requests and respond in a timely manner.
- Update Resume/Site Visit book.
- Create and manage Passkey sites. Ensure setup correctly and manage rooms on a daily basis.
- Keep inventory and stock Q Market on a daily basis.
- Perform other related duties as assigned.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
EEO is the Law Supplement Notice Pay Transparency
If you require a reasonable accommodation to complete an application, please email your request to careers@qcenter.com and provide the job title to which you are applying.
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