What are the responsibilities and job description for the Outlet Server Full Time position at Q Center?
Q Center is looking for a Full Time Outlet Server to join our team!
Job Summary
The Outlet Server is responsible for interacting with guests and providing the highest quality of service in an attentive, courteous and efficient manner by receiving and delivering guests orders and collecting payment. This position will make sure tables are kept clean and tidy when guests arrive, present menus and serve food and beverages while ensuring quality service and guest satisfaction.
Benefits
- Paid time off
- 401(K) with employer match
- Holiday Pay
- Medical, Dental and Vision Insurance with Wellness Credits
- Employee Assistance Program
- Basic Life, AD&D
- Disability Benefits
- Employee Meals
Education & Experience
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be of legal age to serve alcoholic beverages, according to local state laws.
- Customer service experience required, previous experience as a food server within a restaurant preferred.
- Food Handler certification or equivalent.
- BASSET certification.
Physical Requirements
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to maneuver throughout the dining area while carrying full trays of food and beverages.
Fundamental Requirements
- Associates must at all times be attentive, friendly, helpful and courteous to all guests and fellow associates.
- Have a thorough knowledge of food and bar menus and current specials.
- Have a thorough knowledge of proper preparation of cocktails.
- Service guests with all food and beverage requirements in an attentive, courteous and efficient manner.
- Respond to guest problems, complaints and accidents; communicate to management, if necessary.
- Pre-bus all tables removing soiled dishes after each course.
- Be familiar with the operation of the Point Of Sale system.
- Perform cashiering functions by closing checks and following all money handling procedures.
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
- Ensure that tables and side stands are kept stocked, tidy and clean.
- Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
- Answer the telephone according to standards.
- Answer questions or make recommendation for complementary products; consistently upsell food, beverage and promotional items to guests.
- Be familiar with fire extinguishers, locations and know how to use them.
- Receive and deliver food and beverage orders, adhering to timing standards for products and services.
- Issue check and collect payment.
- Ensure overall guest satisfaction.
The Q Center:
Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000 square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
EEO is the Law Supplement Notice Pay Transparency
If you require a reasonable accommodation to complete an application, please email your request to careers@qcenter.com and provide the job title to which you are applying.
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