Senior Product Operations Manager

Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual-first company and your primary work experience will be virtual / working from your home.  Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy, and alignment.    

Job Description

The manager, Product Operations will be responsible for the following -

1. Defining and overseeing the best PM practices for product lifecycle management e.g., new product introduction, end-of-life process for a product, roadmapping process and tools, release planning, release training, Product Usage data, etc. 
2. Defining and managing the process/template for Product management Budgeting, Product Strategic reviews, Portfolio analysis, P&L, KPIs, etc.
3. Defining and overseeing the best practices for cross-functional flows driven by product management e.g. Solution Partner onboarding, Voice of the customer, Customer Advisory boards, etc. This role would be interfacing closely with partner stakeholders (sales, marketing, engineering, and customer success).

Nature and scope of influence this position has on its area of responsibility/operation 

• Work with SVP, Product management to articulate a comprehensive multi-product solution, ensuring coherence between product manager strategies and market needs.
• Implement standards, processes, and tools to be followed by Product managers: information gathering, identifying market needs, quantifying market opportunities, evaluating feature ideas, performing cost-benefit analyses, articulating and communicating product roadmap
• Manage the process/template for Product management Budgeting, Product Strategic reviews, Portfolio analysis, and P&L
• Collaborate with engineering, sales, marketing, and Customer Success to manage cross-functional flows driven by product management e.g. Solution Partner onboarding, Voice of the customer, Customer Advisory boards, etc. 
• Collaborate with sales and marketing teams to develop go-to-market strategies and drive product adoption.
• Develop and maintain relationships with key customers and partners to gather feedback and ensure customer needs are met.

Qualifications

• Education: Professional degree: Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field. 
• Graduate Program (MBA, MIB, or Masters): MBA or advanced degree is preferred.
• 8 years of experience in product operations.  Three years in a leadership role is preferred.
• Computer skills:  Strong understanding of SaaS products and the ability to apply market trends and customer insights to drive product strategy.

Other knowledge: 

• Excellent communication and interpersonal skills, with the ability to influence and build relationships at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and make strategic decisions.
• Entrepreneurial mindset with a passion for building and growing successful businesses.

Additional Information

Compensation Package:

• Base pay range: $130,000 USD to $160,000 USD Annual (12 Months).
• Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity.
• This position may be eligible for additional performance incentives
• U.S. benefits package includes medical, dental and, vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid time off, parental leave, flexible spending accounts, and an employee assistance program.

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. 

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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