What are the responsibilities and job description for the Customer Experience Associate (On-Site, Sales Support) position at Qardio, Inc.?
Overview
We are a great team on an even greater mission: we believe our innovative solutions will revolutionize healthcare around the world. We come to work every day to solve problems, face challenges and improve the lives of millions. And we have fun along the way.
Qardio is big enough to matter but small enough to make you matter too. If you are driven and ambitious, want to have a great job along with other great people, and want to make a difference, please apply.
Role
We are currently looking for an enthusiastic Customer Experience Associate to join our Customer Experience Department. You will work closely alongside our Regional Sales Managers in the field. Main activities will be focused on onboarding medical professionals to our remote patient monitoring (RPM) dashboard, QardioMD, and supporting their patient enrollment.
Key Responsibilities
- Onboarding medical professionals to QardioMD and educating them on its many features
- Providing email and phone support to medical professionals and patients
- Identifying user needs and working with relevant departments on solutions to make our clients more successful
- Assisting the team with day to day customer support activities
- Assisting in ad-hoc projects that require independent discretion and follow up
Requirements
- This position requires regular travel (within US)
- Have a proven track record of delivering exceptional customer service and support
- Fluent in English, written and oral
- Strong analytical problem-solving skills
- Exceptional time-management skills
- Strong interest in the medical field
- Affinity and passion for technology
Nice Extras
- Experience with SAAS
- Experience in user onboarding
What We Offer
- Flexibility to work fully remote, plus travel
- Full-time position with an excellent compensation package, paid time off, and training
- Control your own career path and grow into a leadership role with an innovative company
- Ability to participate in a cutting-edge field of digital healthcare products
- Opportunity to work as part of an international team with others from different cultures, countries, and backgrounds