What are the responsibilities and job description for the Underwriting Operations Supervisor position at QBE?
Primary Details
Time Type: Full time
Worker Type: Employee
At QBE, our purpose is to give people the confidence to achieve their ambitions inside and outside of work. From development opportunities, to flexible work options and highly competitive reward and benefits packages, we understand the importance of living our values when it comes to our people. Everything we do at QBE is underpinned by our company’s cultural elements – because we know it's not just what we do that matters, it's how we do it that makes the difference.This opportunity is accountable for overseeing an underwriting operations team who support business operations for assigned line/s of business by preparing and reviewing documentation, maintaining client records and files, processing submissions, renewals and endorsements and participating in line of business projects to support unit enhancement.
Primary Responsibilities
Required Education
Required Experience
Preferred Competencies/Skills
Preferred Experience
Preferred Knowledge
QBE Cultural DNA
US Only - Travel Frequency
US Only - Physical Demands
US Only - Disclaimer
Job Type
Global Disclaimer
- Supervise daily operations of team by coordinating and communicating employee tasks, measuring performance and providing feedback to achieve high productivity and meet service level expectations
- Lead the underwriting operations team to provide solutions in line with strategic requirements
- Develop operational underwriter skill sets by delivering appropriate training, prioritizing and delegating tasks, sharing best practices, advising on compliance issues and monitoring operational efficiency
- Oversee the streamlining of underwriting operations by processing, documenting and organizing new business to underwriting, renewals, endorsed and cancelled policies, preparing and maintaining legal notices and underwriting quotes to support business strategy
- Oversee underwriting client files by utilizing customer relationship management tools and updating records as required to reflect current state
- Participate in operational projects to review and/or design new required process modules and evaluate market dynamics and opportunities to ensure underwriting compliance and grow the book of business
- Lead the team in providing timely and accurate information and support to key stakeholders
- Manage resources to ensure consistency of service delivery to all business stakeholders
- Ensure all operational and data processes are clearly agreed, documented and adhered to
- Collaborate with key stakeholders by sharing information, recommending solutions to basic underwriting issues and guiding clients as required
Required Education
- Bachelor's Degree or equivalent combination of education and work experience
Required Experience
- 7 years relevant experience
Preferred Competencies/Skills
- Recommend improvement opportunities and translate them into tangible business deliverables
- Efficiently and appropriately prioritize and delegate tasks to ensure timely goal achievement
- Effectively and efficiently present logic, reasoning, and analysis to managers
- Creativity and alternative, open thinking to generate and support new or better ways of doing things
- Communicate information in a clear, well-organized, and professional manner
- Adapt and be flexible in a complex changing environment
- Build long-term collaborative working relationships with managers
- Coach and encourage employees towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
- Mentor others by providing guidance and encouragement
- Foster and promote collaboration and teamwork
- Utilize personal credibility to influence others
Preferred Experience
- Previous assistant underwriting operations experience
- experience managing or leading others
- experience training others
- increasing levels of responsibility
Preferred Knowledge
- Broad working knowledge of commercial lines products and insurance concepts
- Broad working knowledge of underwriting processes and procedures
- Broad working knowledge of laws and regulations related to area of responsibility
- Relevant trends and information within the industry
QBE Cultural DNA
- Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
US Only - Travel Frequency
- Infrequent (approximately 1-4 trips annually)
US Only - Physical Demands
- General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
US Only - Disclaimer
- To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
- Manager
Global Disclaimer
- The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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