What are the responsibilities and job description for the D365 Solution Architect position at Qcentrio?
HI
Microsoft D 365 Remote Positions
Role
Module
Skill
SME
CE (Customer Engagement) - 8 Positions
DES / Data Lake – High CPT and ICM conversion
Solutions (Forms / Components / Layering / Etc.) - High CPT and ICM conversion
Customer Service (Field Service / Omni Channel / Project Operations / PVA / USD) – High CPT and ICM conversion
SME
F&O (Finance and Operations) - 9 Positions
1. L300-400 Certified techno-functional Solution Architect types or Software Engineer (not project manager and/or issue managers) .
2. SME in Retail and Commerce area with implementation and configuration experience
3. Supply chain & warehouse
Engineers
Power Apps - 6 Positions
- Functions and expressions integrating with the Common Data Service(CDS)
- PowerApps
- PowerApps code development experience
- DB profiling and performance optimization skills , primarily on SQL DB
- Power Platform
- Software development experience
- perform Code review
- Perform debugging
- Customization analysis
- Big transaction volumes integrations
- performance improvement
Core expectations from this pool would be
- Counterpart to ACE SME FTE teams
- Reduce product group(PG) and engineering escalations via self-help through frontline using this pool
- Improve quality of PG engagement / getting traction
- Manage First Quality Response on high SEV cases for select customers and never first level troubleshooting ONLY (first touch and first level troubleshooting will always be DRR)
- On bridge SEV A and customer calls as ACE FTE back up
- Conduct workshops in preview features, quality improvement and learning programs
- Work with frontline case owners during the hand offs
- Should be available for weekend rotation just like ACE FTEs are
- Leadership in Accountability and Ownership - not just customer obsession
- Improve SOP documentation and assist in process improvement initiatives
Skill and Experience requirements
Couple of engineers with :
- Software development experience to perform Code review and debugging, Customization analysis.
- Big transaction volumes integrations and performance improvement.