Technical Service Scientist, Quantabio

Quantabio is a leading provider of advanced DNA and RNA amplification reagents for the most demanding molecular testing applications in applied, translational and life science research.

The Quantabio team leverages decades of experience in developing pioneering amplification technologies to deliver cutting-edge products to researchers focused on critical cloning, PCR, qPCR and Next-Generation Sequencing (NGS) based applications.

Based in Beverly, Mass., Quantabio offers a growing portfolio of products through its international sales operations, as well as a global network of distributors and commercial service providers.

We are seeking an experienced Technical Support Scientist, for our Quantabio brand near the QIAGEN Frederick, MD site to provide pre- and post-sales technical support for our NGS, qPCR and PCR reagent products including the Q qPCR instrumentation.

The individual will be a key member of a small Technical Support team, responsible for providing product support to customers and distribution partners globally. A strong background in Next Generation Sequencing, qPCR and molecular biology is required, along with the ability to communicate technical information to varied levels of scientific customers. The ideal candidate is self-motivated, solutions oriented person that can work autonomously and in a team environment.

Key Responsibilities

• Utilize scientific expertise to provide pre & post-sales product support and troubleshooting support via phone and email
• Manage incoming phone, email & web inquiries from customers (both internal and external) and work towards resolving the inquiry in a timely manner.
• Maintain the technical support cases database within SF.com
• Liaise with in-house groups including Sales, Marketing, R&D, Manufacturing, Quality Assurance and Customer Service to resolve customer inquiries in a timely manner.
• Work autonomously in the lab to perform wet lab experiments for all Quantabio product lines
  • Can include assay troubleshooting, complaint investigation, workflow optimization
• Develop and maintain a high level of technical product knowledge
• Monitor and report any trends in customer inquiries to improve processes and product quality
• Assist in creation and review of technical literature and training resources

Education:

• MS or Ph.D. (preferable) in molecular biology or equivalent life science discipline

Experience:

• Broad theoretical and practical knowledge of molecular biology, NGS and related techniques.
• Extensive practical/lab experience, and/or at least 5 years within a technical service or field applications role within the life science sector
• Hands on experience with amplification technologies including quantitative PCR and NGS
• Experience with software programs and web-based tools to retrieve and analyze data a plus
• Experience with Salesforce.com is a plus
• Ability to work with a high degree of independence; a self-starter
• Capable and interested in working in a team environment

• Ability to follow business processes and provide feedback to improve processes
• Fast, self-starter with the ability to handle and manage multiple tasks in a result-orientated commercial environment
• Highly driven and motivated person
• Accustomed to working alone or in a team
• Excellent written, presentation and verbal skills, including strong public speaking experience
• Expertise in problem-solving, data analysis and troubleshooting primarily as it relates to reagents and assay design.
• Occasional domestic travel to internal team meetings.
• This is an on-site position at the Quantabio Lab in Frederick, with some remote work available.

QIAGEN requires proof of full COVID-19 vaccination as a condition of employment for new hires in all U.S. states other than Montana effective as of September 1, 2021. New hires and candidates will be required to present proof of full COVID-19 vaccination within three business days of start date or upon entry into the office (i.e., for interviews), whichever comes first. QIAGEN complies with applicable laws regarding the confidentiality of employee health information and the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Candidates who require accommodation should contact Benefits@QIAGEN.com. This policy is part of QIAGEN's ongoing efforts to support public health efforts and to ensure the safety and-well-being of its employees, customers, business partners, and community.

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including but not limited to assumptions about a person's appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.