Job Posting for Customer Service Representative (FT) at Qik n EZ

Qik n' EZ is looking for an awesome Customer Service Representative.

Essential duties and responsibilities:

CUSTOMER SERVICE / COMMUNICATION:

Provides outstanding and efficient customer service by being polite and respectful to customers.
Professionally greets all customers upon entering the store or when answering the phone.
Maintains a professional and friendly attitude with customers, management, co-workers, and vendors at all times.
Communicates effectively with customers and all employees.
Promotes product selection.
Efficiently operate registers.
Is flexible and able to work various hours.
Responsible for creating a valuable customer experience.

APPEARANCE / ATTENDANCE:

ROLES AND RESPONSIBILITIES:

Completes the shift report accurately and in a timely manner at the end of each shift.
Ensures that the cash in a drawer is at or below the acceptable level at all times (makes routine safe drops).
Keeps the overall appearance of the inside storage area clean and neat (fast food area, floors, counter area, windows, etc.).
Stocks fast food area (roller grills, coffee, cups, condiments, etc.) during his/her shift.
Cleans and stocks restrooms during his/her shift.
Fronts and faces merchandise and stocks product when empty.
Bag ice and stock merchandisers or ice dispensers on the fountain.
Sweep lot, empty trash, and check pumps for supplies.
Acts as a team player and actively assists in achieving a high score on the monthly walk-thru.
Follows Alcohol, Tobacco, and Gaming Carding Policy.
Actively watches gas pumps and keeps drive-offs to a minimum.
Has an awareness of customers in the store and where they are located.
Is capable of working in an unsupervised environment.
Demonstrates problem-solving ability and resolves issues quickly and effectively.
Consistently adheres to company Rules of Conduct.

PRODUCT KNOWLEDGE / SAFETY ISSUES:

Knowledgeable of gasoline and oil products (e85, different grades, etc.).
Knowledgeable of QE fuel retail price at all times.
Aware of emergency shutoff switches and emergency contact numbers.
Exhibits safe work practices at all times (i.e. eliminates clutter from aisles, uses wet floor signs, etc.).
Knowledge of proper food handling and dating guidelines provided by the health dept.
Uses appropriate techniques and tools while performing assigned duties (i.e. ladder, safety cutter, etc.).
Reports all employee and customer accidents quickly, efficiently, and appropriately.
Has an understanding of how inventories are stocked/replenished and the importance of UPCs.
Inventory control: observe and react to shoplifters and gas theft.

QUALIFICATIONS/REQUIREMENTS:

High School diploma or equivalent education.
Honest and friendly.
Retail experience preferred.
Excellent communication skills.
Able to read and follow directions.
Self-motivated and able to complete tasks without constant direction.
Able to operate Point of Service, lottery, phone card, and money order machines.
Excellent customer service and interpersonal skills.
Basic math and computer skills.
Reliable transportation.
Ability to multi-task and both with a team and individually.
Ability to understand and communicate (orally and in writing) in English.

PHYSICAL DEMANDS:

Customer Service Representative - Retail

Qik n EZ -

Springfield, IL

CUSTOMER SERVICE REPRESENTATIVE

Family Dollar -

Decatur, IL

CUSTOMER SERVICE REPRESENTATIVE

Family Dollar -

Rushville, IL

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Salary.com Estimation for Customer Service Representative (FT) in Springfield, IL

$29,248 - $36,705

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Customer Service Representative (FT)