Sales Associate & Head Cashier

General Summary: The Sales Associate will assist in the receiving, stocking, and pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

The Head Cashier is responsible for registering transactions involving the sale and/or return of merchandise. The Head Cashier is also responsible for assisting the Assistant Manager, Operations in the completion of office duties.

 Sales Associate Essential Duties & Responsibilities:

 Customer Service:

• Provide a positive representation of an organization.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously, and effectively. • Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer,   every time.

Store Operations:

• Assist in creating a positive, professional, and safe work environment.
• Assist with receiving, checking in, and stocking merchandise throughout the store. • Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, and special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow-up.
• Communicate any merchandising, cost control, or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Head Cashier Essential Duties & Responsibilities:

Customer Service:

• Project a positive representation of an organization.
• Greet customers entering and throughout the store. Thank customers by name, when possible when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as those supervised.
• Ensure excellent customer service from those supervised.
• Ensure all calls and pages are answered promptly, courteously, and effectively.
• Communicate any problem or issue that requires management assistance.
• Ensure fast, accurate, professional checkouts.
• Perform Cashier duties as needed to eliminate delays.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Ensure customers are being greeted and thanked by name whenever possible

Register Operations:

• Follow all cash register transaction procedures.
• Responsible for balancing of register drawer.
• Adhere to any Store Support Center program or promotion that may require implementation at the cash registers.
• Assist with register and computer problems, downloads, upgrades, and fixes as needed.

Cash Room Operations

• In the absence of the Assistant Manager-Operations, verify that Cashier-balancing procedures are followed.
• In the absence of the Assistant Manager-Operations, verify deposit procedures and policies are followed on a daily basis.
• Help prepare deposits, long/short recap, cashier over-short acknowledgments, and sales audits.
• Verify weekend vault counts and randomly verify vault.

Office Operations

• Provide assistance to the Assistant Manager-Operations in the completion of multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, etc.

Audit

• On an as-needed basis, provide assistance to the Assistant Manager-Operations in the completion of the quarterly audit checklist.
• On a needed basis, observe Cashiers for proper phone etiquette, greeting customers, handling returns correctly, and that the customers are being treated attentively.

Front End Appearance and Upkeep

• Keep the front end neat and clean at all times. Face and dust front end.
• Keep impulse counters stocked and faced, and rotate fresh merchandise in as seasons change.
• Ensure fresh ads are stocked in shopping carts at all times.
• Ensure forms and supplies are stocked at all times.
• Assist with decorating the front end according to the Store Support Center program.
• Call for cart pickups when necessary.
• Perform all other duties as assigned.

Leadership

• Communicate any merchandising, cost control, or sales idea to the General Manager for follow-up.
• Participate in store and Cashier meetings.
• Assist with training and development of new cashiers.
• Work with Assistant Manager-Operations to prepare for advancement.

Minimum Skills, Requirements, and Qualifications:

• High School or GED equivalent.
• Experience in retail and/or office management preferred. Cashier experience preferred. Customer service experience preferred.
• .Standing, walking, lifting (up to 25 lbs), and climbing.

Job Type: Full-time

Salary: $17.00 - $19.00 per hour

Work Location: In person