Chief of Staff

What makes us Qlik 

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 12 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!  
  
The Chief of Staff to the Chief Customer Officer
 
The Chief of Staff reports directly to the Chief Customer Officer.  The Customer Success Chief of Staff (COS) will work with the Customer Success Organization leadership team to develop and evolve the overall Customer Success Organization strategy and operations, while evangelizing Customer Success at Qlik and ensuring process optimization. You will drive strategic alignment and accountability within the CSO leadership team, as well as manage a broad range of strategic, change management, and operational initiatives. 

You, as our Chief of Staff! 

As the Chief of Staff (CoS) to the Chief Customer Officer (CCO), you will:  

• Create a strong cadence of accountability for all goals and initiatives, scheduling, tracking and holding the owners accountable for success, removing barriers as necessary.   
• Collaborate with CSO leadership team on strategy and operational change management;  
• Ensure strategic decisions are supported through data and analysis, and align with company strategy; Identify, plan for and execute on change management initiatives.  
• Manage and run Customer Success annual strategic planning meetings, quarterly business reviews, and internal / external communications.  
• Manage and drive all CSO Leadership meetings (weekly, monthly, quarterly), designing agenda, coordinating content preparation, facilitating discussions, and providing accountability for action items.  
• Drive cross-organizational initiatives to establish alignment, consistency, and repeatability across the organization, enhancing team effectiveness and making Qlik and CSO a great place to work. 
• Manage communications on behalf of CSO Leadership: Distill and communicate key messages to extended team and collaborators across the company. Act as representative of the CCO, inclusive of proxy decision making, articulation of strategy, and liaison to the Qlik business community.  
• Partner with the Finance Team to ensure the budgeting processes are transparent to business leaders, flexible to changes in business demand, and assure accurate bookings, revenue and spend budget forecasting and management. 
• Establish system for tracking metrics; Create cadence for review within team. Build executive dashboards for presentation to X-team and Board to effectively communicate progress being made across the CSO, and to influence organizational behavior, drive forward-looking strategy, and identify operational gaps or areas of improvement. 
• Implement an early warning system: Map data and customer journey to setup alerts that allow the team to address problems quickly and enable the team to focus on accounts that require help. 
• Champion Customer Success Across Qlik: Evangelize company-wide culture of Customer Success; Align with Marketing around outreach to existing clients; Align with Product and influence product roadmap; Align with Sales to facilitate selling with a retention focus; Align with Finance around measurement, budget planning and forecasting; Align with IT to drive technology and workflow effectiveness; Align with Executive Team around key metrics and objectives; Drive company-wide definition of ideal customer. Create company-wide customer feedback loop. Serve as a thought leader in the CSO by keeping up to speed on the latest best practices and available tools.  

You must have the following skills and qualifications to be considered for this role: 

• You are passionate and knowledgeable of all things Customer Success, including CS trends 
• You are relationship driven and can influence change 
• Customer Success or Operations leadership experience, including at least twelve years leading a successful, high-growth, customer facing or operations organization within a SaaS company with direct involvement supporting CS strategy, organizational design, and performance management 
• Strong understanding of all facets of Customer Success: Implementation, Professional Services, Success, Technical Support, and Training 
• Strong business, technical and operational acumen and executive presence, combined with deep analytical, organizational and problem-solving skills; strong understanding of value drivers in recurring revenue business models 
• Excellent listening, communication and presentation skills with strong ability to work collaboratively across the organization and obtain positive visibility and credibility quickly at the C-level. Ability to influence through persuasion, negotiation, and consensus building. 
• Ability to drive change management; guide the team with confidence through a fast-paced, changing environment 
• Passion for data, analytics, and process: dive into data to understand trends and insights to continuously refine and improve our company strategy and performance 
• Excellent program management skills and facilitation skills; Able to manage multiple projects at the same time and prioritize within competing priorities. 
• Flexibility, and ability to adjust on the fly, to new demands; a high sense of urgency; excels under pressure. 
• Bachelor degree or equivalent experience mandatory; Masters preferred  

• If you feel you meet most, but not all of these requirements and feel passionately about the role and our company – apply anyway! Imposter Syndrome is real.  

The location for this role is/are: 

• USA- King of Prussia, PA, Waltham, MA 
• Will consider East Cost locations/states near Qlik Headquarters  

About Qlik 

• Qlik Company Page – Who we are!  
• Our Values at Qlik: Challenge, Take Responsibility, Move Fast, Teamwork for Results, Be Open and Straightforward  
• Competitive Benefits package 
• Flexible working environment 
• Giving back is a part of our culture – we give you a day to change the world. In addition, we encourage our employees to participate in our Corporate Responsibility Employee Programs 
• Learn about our Corporate Responsibility Program by visiting Qlik.org 
• Check out our careers in R&D here. 
• Check out our company page on Linkedin! 
• Follow us on Instagram @lifeatqlik and @Qlik  
• Check us out on the muse! See employee testimonials! 
• Check us out on Youtube! 

Proof of full vaccination against COVID-19 will be required as a condition of employment in the US. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation prior to commencing employment. 

Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s Equal Employment Opportunity Posters, including the EEO is The Law notice and the Pay Transparency Nondiscrimination Provision. 
   

If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form.   

Qlik offers competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc.    

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.  

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