PC Technician

JOB PURPOSE:
The computer technician junior associate position provides PC support to end users and hands on support for tier 2 & 3 senior associates. This position is responsible for maintaining, implementing, configuring and repairing all pc computer systems and related peripheral systems and equipment. Installs and configures computer hardware and software. Provides front-line support for computer needs. This support includes general computer and application support, and customized activities such as computer to instrumentation interfacing. Works with other junior associate computer technicians in the accomplishment of mission and work tasks.

DUTIES AND RESPONSIBILITIES:

• Perform troubleshooting and repairs on all computers, peripheral systems and equipment, according to current desktop standard configuration guidelines and documented procedures.
• Perform daily review of assigned work orders in order to prioritize tasking. Document resolution and close completed work orders.
• Image, test, and install desktop/laptop computers for all new hire or temporary duty employees; this includes installing encryption tools and configuring wireless access as needed.
• Perform and document preventive maintenance of computer equipment as required.
• Facilitate vendor warranty return process, test and evaluate items returned from repair.
• Responsible for maintaining physical inventories and ensuring accuracy as directed.
• Participate in lifecycle replacement tasking and other technical improvement projects.
• Manage retrograde efforts for all computer equipment, this includes performing DoD data wipe on all hard drives and preparing required documentation.
• Carry mobile phone and provide AV support during presentations outside of work hours as needed.
• Responsible for maintaining a safe workplace program and ensuring that safety is the highest priority in the workplace.
• Maintain an orderly work area and technical lab space clear of all hazards/debris.
• Participate in the creation of technical and procedural documentation. Perform annual/seasonal review of documentation.
• Be ready to work at designated start times.
• All other duties as assigned.

QUALIFICATIONS:

• U.S. citizenship or permanent residence is required.
• High school diploma or equivalent required.
• Must have a reliable means of transportation.
• Experience in computer systems installation and maintenance, troubleshooting, wireless access configuration and support, in a corporate environment is preferred.
• Knowledge of Windows operating systems and applications is preferred.
• Knowledge with DOS, Windows and Macintosh operating systems is preferred.
• A and/or MCDST (Microsoft Certified Desktop Support Technician) are preferred.
• Experience supporting business VPN access, disk imaging, and whole disk encryption is preferred.
• UNIX and Linux knowledge is desired.

COMPETENCIES:

• Technical Capacity.
• Organizational Skills.
• Strategic Thinking.
• Problem Solving/Analysis.

PHYSICAL REQUIREMENTS:

• Individual must be capable of operating a standard desktop computer; must be able to lift and carry up to 50 pounds.
• Must be able to work in colder computer rooms.
• Must be able to diagnose equipment under desks or in communication closets, may get dirty.

Job Types: Full-time, Contract

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Retirement plan

Experience level:

• 1 year
• No experience needed
• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $16 - $18