Maintenance Technician

QPM is hiring for a Maintenance Technician!

Job Summary

Responsible for the daily operations of upkeep and maintenance of the hotels including but not limited to: Providing professional leadership, positive attitude, and daily training/quality control throughout the hotel. Ensure that all maintenance protocol, troubleshooting, and preventative maintenance meet specifications set forth by the General Manager. Maintain daily, weekly, monthly and yearly inventory levels on maintenance operating supplies and tools. Interview, train, and maintain proper employee work guidelines. Operate inside budget guidelines set by the General Manager. Maintains cost control specifications on a daily basis. Display a very high level of commitment to quality preventative maintenance, workmanship, safety, and diagnostics. Ensure that commitment by maintaining a safe, orderly, organized, and stocked environment. Demonstrate this, by example, to all staff using proper maintenance repair techniques and proper employee training.

Education:

· Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience of at least 3 years’ that provides the required knowledge, skills and abilities necessary to perform the duties of the position.

Experience:

· At least 3 years as a Maintenance Tech or equivalent.

Licenses and Certificates:

· HVAC, refrigerant usage and recovery certification preferred, but not required.

Physical Requirements:

· Flexible and long hours sometimes required.

· Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and or in excess of 20 pounds constantly to lift, carry, push, pull or otherwise move objects.

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

· Knowledge of HVAC systems, including maintenance and repair, and skill in electrical and plumbing systems maintenance and repair.

· Knowledge of OSHA standards regarding all pertinent issues in the hospitality industry.

· Skill in the use of hand and power tools (drills, hoisting equipment, reciprocating saw, and pressure washing equipment), dial indicators and testing equipment for air, water balancing and control calibration.

· Mechanical aptitude for operation and repair of hotel/retail equipment.

· Good language communication skills in order to communicate with guests, tenants, co-workers and management to fully understand job assignments and follow manufacturer’s instructions.

· Ability to push/pull, grasp, lift and/or carry supplies or equipment weighing up to 100 pounds, occasionally to waist height.

· Ability to climb stairs and ladders, working at heights up to approximately 30 feet.

· Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger; collect accurate information; and offer assistance with guest problems such as plumbing, heating, air conditioning and other general dissatisfaction.

Mental Requirements:
· Must be able to convey information and ideas clearly.

· Must be able to evaluate and select among alternative courses of action quickly and accurately.

· Must work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results.

· Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.

· Must maintain composure and objectivity under pressure.

· Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.

· Must be effective at listening-to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

· Must be able to work and understand financial information and data, and basic arithmetic functions.

Essential:

· Approach all encounters with guests and employees in a friendly, service-oriented manner.

· Schedule and ensure completion all Preventative Maintenance tasks, both guest room and public space.

· Ensure proper record keeping of work order tracking, preventative maintenance as required by QPM Hotels, Brand Standards and Retail Division.

· Maintain regular attendance in compliance with QPM Hotels standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.

· Comply at all times with QPM Hotels standards and regulations to encourage safe and efficient hotel operations as well as office building operations.

· Employees must at all times be attentive, friendly, helpful and courteous to all guests, tenants, managers and fellow employees.

· Service the hotel’s pool, including adjusting chemicals and cleaning equipment and surrounding areas.

· Assist in developing and implementing plans to maintain property, equipment, grounds, and other assets, in a safe and acceptable state of repair.

· Ensure that the hotel is in compliance with all local, state, and federal laws.

· Ensure that all emergency and life safety equipment and systems are inspected, tested, and certified per hotel standards or authority having justification.

· Actively participate in energy conservation programs per Brand standards.

· Ensure compliance with the Americans with Disabilities Act (ADA).

· Assist with the administration of all vendor contracts controlled by the Maintenance Department hotel standards.

· Assist as necessary with special projects and renovations.

· Repair and program hotel/retail electronic lock system.

· Maintain the building exterior in conjunction with lawn care provider.

· Attend meetings/training as required by management.

· Perform other duties as requested by management.

Acknowledgements:

The hotel and retail business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality/commercial business and a hospitable service atmosphere must be maintained at all times.

The information contained herein is not intended to be an all-inclusive list of duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Schedule:

• Monday to Friday
• On call
• Weekend availability

Experience:

• Maintenance: 1 year (Required)

Work Location: One location