Customer Success Relationship Supervisor

Position Title: Customer Success Relationship Supervisor

Wage: $75,000/year

Shift: 1st

Hours: 8:00am - 5:00pm

Feeling underpaid or undervalued? This could be the position that you deserve!

QPS Employment Group has a great opportunity available for a Customer Success Relationship Supervisor at a company in Elk Grove Village, IL. This is a direct hire position for 1st shift. Apply today!

Customer Success Relationship Supervisor Responsibilities:
- Ensure functions and performance of the Customer success team are at an optimal level and aligned to meet customer needs and expectations
- Proactively identify problems before they occur and implement and maintain resolutions
- Lead and monitor activities that includes accurate order processing, escalated customer requests, coaching manner and effectiveness of staff, training and support for staff
- Ensure that team is on track with assigned KPI's and yearly goals to maintain performance standards and customer needs
- Monitor and direct development of staff, evaluate performance, lead performance reviews, recommend promotions, salary increases, special recognition, corrective action and termination
- Motivate, coach, develop and create enthusiastic environment for consistent and optimal levels of performance
- Manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction
- Verify and convey accurate information such as order status, expediting options, delivery tracking and other customer inquiries regarding orders and general customer service
- Provide timely resolutions to customers through various communication channels including but not limited to in person, over the phone, and via email
- Assist in administrative functions throughout the Customer Success department including order entry, planning, customer request and department initiatives
- Conduct and take part in company tours, as well as periodically visit customers to build foundational knowledge of our customer base and their expectations
- Take part in applicable ongoing training sessions and continuous process improvement programs and participate in periodic testing and performance evaluations
- Manage timecard and vacation approvals

Requirements for Customer Success Relationship Supervisor:
- At least two years of professional experience in a customer success leadership role, preferably in manufacturing
- Proficient in Microsoft Office applications and capable of learning internal ERP software
- College degree preferred
- Bilingual (English/Spanish) is a plus
- Strong attention to detail
- Excellent communication and organizational skills
- Able to learn our processing turnaround requirements and be an advocate for order throughput.

Benefits:
- Annual performance and compensation review, with eligibility for up to 2 annual bonuses, 401(k) plan with employer matching and profit sharing
- Premium health insurance as well as supplemental vision and dental insurance plans
- Company paid and supplemental life insurance and AD&D
- Company paid holidays and personal paid time-off accrual

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest and Mid-Atlantic. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!

Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process

IND999

Branch: Gurnee IL