What are the responsibilities and job description for the Provider Support Analyst Sr position at QTC Management, Inc.?
Want to work for a company that helps our Nation's heroes?
Do you have a background as a Medical Technician/Assistant, Military Medic or experience working alongside with Providers?
This is the job for you! Leidos QTC Health Services is hiring for a Provider Support Analyst Sr for our San Antonio, TX office.
This position requires onsite training at our San Antonio office for the first 5-6 weeks Monday-Friday 8am-5pm.
Following the training, you will then work fully remote.
Must be able to work weekends, overtime and shift schedule
Who is Leidos QTC Health Services?
Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit (url removed) for more information.
What part would you play in this role?
You will be working closely with Providers on a daily basis. This includes answering, processing and documenting all calls from Providers. You will be the service liaison between the Provider and the internal operational staff, and deliver exceptional support at all touch points. Conduct consistent evaluation of workflow at every interaction with the Provider in order to increase Provider retention rates and ability to complete expanded volumes of work by solving all possible workflow issues.
In This Rewarding Role, You Will Also
Be responsible for triaging, evaluating and resolving all provider requests utilizing approved best practice workflows and providing highly effective customer service.
Participate in the development and implementation of strategic initiatives for provider efficiency, quality, and usability of the all QTC systems to enhance provider experience.
Partner with internal department resources to coordinate process and technology changes to support provider needs.
Continually leading and training providers through software/system functionality while assisting in process improvement activities with providers.
You Must Have
High School diploma, or equivalent (GED) required
1 -3 years’ experience in vocational training in specific aspects of job functions and/or demonstrated ability to perform assigned tasks in a medical related area of study (i.e. LVN, LPN, EMT, MA, Military Medic, etc.) required.
Must be able to work weekends, overtime and shift schedule
Must be able to train on site for the first 5-6 weeks with a training schedule of Monday-Friday 8am-5pm
Mandatory overtime Saturday rotation every 3-4 weeks which is estimated at 5.25 OT hours
Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
Preferred To Have
Ability to work independently, take initiative and be self-motivated
Strong communication skills, both verbal and written for internal and external customers
Possess excellent organizational and follow up skills, with a strong attention to detail
Strong computer and web based application skills
Effective critical thinking and problem solving skills to effectively resolve calls in a one call scenario
Pay Range
$25-26
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available .
The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.
EducationRequiredHigh School Diploma or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Do you have a background as a Medical Technician/Assistant, Military Medic or experience working alongside with Providers?
This is the job for you! Leidos QTC Health Services is hiring for a Provider Support Analyst Sr for our San Antonio, TX office.
This position requires onsite training at our San Antonio office for the first 5-6 weeks Monday-Friday 8am-5pm.
Following the training, you will then work fully remote.
Must be able to work weekends, overtime and shift schedule
Who is Leidos QTC Health Services?
Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit (url removed) for more information.
What part would you play in this role?
You will be working closely with Providers on a daily basis. This includes answering, processing and documenting all calls from Providers. You will be the service liaison between the Provider and the internal operational staff, and deliver exceptional support at all touch points. Conduct consistent evaluation of workflow at every interaction with the Provider in order to increase Provider retention rates and ability to complete expanded volumes of work by solving all possible workflow issues.
In This Rewarding Role, You Will Also
Be responsible for triaging, evaluating and resolving all provider requests utilizing approved best practice workflows and providing highly effective customer service.
Participate in the development and implementation of strategic initiatives for provider efficiency, quality, and usability of the all QTC systems to enhance provider experience.
Partner with internal department resources to coordinate process and technology changes to support provider needs.
Continually leading and training providers through software/system functionality while assisting in process improvement activities with providers.
You Must Have
High School diploma, or equivalent (GED) required
1 -3 years’ experience in vocational training in specific aspects of job functions and/or demonstrated ability to perform assigned tasks in a medical related area of study (i.e. LVN, LPN, EMT, MA, Military Medic, etc.) required.
Must be able to work weekends, overtime and shift schedule
Must be able to train on site for the first 5-6 weeks with a training schedule of Monday-Friday 8am-5pm
Mandatory overtime Saturday rotation every 3-4 weeks which is estimated at 5.25 OT hours
Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
Preferred To Have
Ability to work independently, take initiative and be self-motivated
Strong communication skills, both verbal and written for internal and external customers
Possess excellent organizational and follow up skills, with a strong attention to detail
Strong computer and web based application skills
Effective critical thinking and problem solving skills to effectively resolve calls in a one call scenario
Pay Range
$25-26
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available .
The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.
EducationRequiredHigh School Diploma or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $25 - $26
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