Customer Retention Rep

Customer Retention Representative - Remote

Deliver with passion

Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our commitment to delivering the very best solutions. This trust is earned by great people, doing a great job. We call it: The Power of You

The Role:

Excellent career opportunity to fulfill the needs of existing customers at risk of cancelling services or orders as an (Remote) Customer Retention Representative. No nights or weekends! Quadient is a worldwide leader in the mailing industry with over $1 billion in annual revenue. Quadient Direct is the fastest growing segment within Quadient USA and we are looking for some top performers to join our sales team.

• B2B professional sales environment, no weekends, stable company in business over 90 years

• Base commissions

• Guaranteed commissions during the first 2 months

• Handle high volume, inbound calls (~50/day) to address customer complaints with the goal of increasing satisfaction and securing renewals or saves

• Utilize sales skill set of probing, effective listening, building value and objection handling to position program benefits, product features, and company's value proposition

• Process orders, prepare correspondence, and offer discounts within pre-established limits

What You Bring:

• High School Diploma/GED required, Associates Degree preferred

• 1-2 years of customer service in addition to previous telemarketing or inside sales experience preferred

• Excellent communication skills and proficiency in Microsoft programs (Outlook, Excel, Word, etc.) required

Benefits:

• Competitive Salary and Commissions Structure & Incentive Trips

• 401(k) Retirement Plans -Company Match Offered

• Life & Disability Insurance -Company Sponsored

• Paid Vacation, Sick Leave, & 11 Company Holidays

• Career & Leadership Development

• Tuition Reimbursement Program

• Veterans Program

• Company Sponsored Diversity Groups

Quadient values and actively seeks candidates who display the following qualities:

• Empowerment- embrace and drive change

• Passion- determined to drive customer success

• Inspiration - lead by example and constantly innovate

• Community- collaborate like crazy

About Quadient:

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.

Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our job’s alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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