What are the responsibilities and job description for the Field Service Technician position at Quadient?
Deliver with passion
Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our commitment to delivering the very best solutions. This trust is earned by great people, doing a great job.
We call it: The Power Of You.
As a Field Service Technician you will be responsible for things like:
- Install & troubleshoot equipment and solo lift up to 50 lbs./dual lift up to 150 lbs.
- Communicate and interact effectively in a customer centric organization.
- Multi task and prioritize with a positive customer experience vision.
- Handle urgent diagnosis, repair and customer relations when systems are not performing.
To be a successful Field Service Technician:
Strong written, verbal and communication skills.
Strong and effective decision-making skills necessary to prioritize workload.
Strong MS Office skills (Word, Excel, Outlook).
Proven experience and proficiency with electro-mechanical diagnostic and repair tools and test equipment.
Knowledge of PC hardware, premise and cloud software systems.
A Certification desirable.
What it Means to Be EPIC
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.
Empowerment -- embrace and drive change
Passion -- determined to drive customer success
Inspiration -- lead by example and constantly innovate
Community -- collaborate like crazy
Benefits:
Quadient Offers Comprehensive Benefits Packages
We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are.
Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
About Quadient
At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.
Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences.
Disclaimers:
Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.
US – Disclaimer: The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
