This position is on-site: Hastings, MI
Position Summary
Gibraltar and its subsidiaries are industry leading innovators and suppliers to a range of infrastructure, agriculture technology, solar and home service products. As part of this team, you will be an integral resource to continue our business adoption and use of leading-edge service management processes, procedures, and tools. This role will provide focused service delivery for core business processes, defining new working processes and procedures to leverage tools to support our clients across Gibraltar.
In this role you will support the mission and vision of Gibraltar by ensuring the stable operation of various components of our technical ecosystem including implementation and rollout of ITSM capabilities, adoption of AI tools, network services, data center operations, client services, and system/data security. This includes planning, installing, configuring, supporting, and optimizing computing hardware and software and associated reporting metrics.
Primary Accountabilities (Essential Duties)
In addition to the accountabilities listed above, individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.
Position Qualifications:
Education / Experience (an equivalent combination of education and experience required to successfully complete the primary accountabilities is indicated below)
Degree: Associates/Bachelor's degree, or equivalent relevant IT experience.
Major: Computer Science, Information Systems, Information Technology, or Related Field
Years of Experience: 4 Years Area: Information Technology
Competencies / Technical Skills
Core Competencies: Good people skills including voice-to-voice or face-to-face interaction, well rounded ability to support or work with users who may be distressed by their current technical challenges, Fostering Teamwork; Managing Performance; Building Collaborative Relationships; Customer focused; Results driven; Personal Credibility
Organizational Competencies: Continuous Improvement, Superior customer service, Continuous learning, Active listening & understanding, Attention to detail, Steadfast ethics & integrity, All-in teamwork, Open & inclusive decision making, Creative problem solving, Humble & authentic, Growth mindset, and Broad perspective.
Technical Skills
Licenses / Certifications
Physical Requirements (Approximate time spent to be included in physical demands such as walking, or bending, specific lifting requirements (lbs.) and/or other requirements such as vision or hearing.
Sits, stands, walks, bends, handles up to 50 lbs.
Work Conditions
Environment: Office Travel: <10%
What we offer
Health & Welfare
Financial Wellbeing
Flexibility & Time Off
Community & Personal Development
About Us
Gibraltar is a leading manufacturer and supplier of products and services for North American agtech, renewable energy, residential, and infrastructure markets. By building solutions that make life better for people and the planet, Gibraltar advances the art and science of engineering, science and technology to shape the future of comfortable living, sustainable power, and productive growing.
Guided by an inclusive, values-driven culture that celebrates and rewards different perspectives, we work together to create lasting positive impact on everyone our business touches. To learn more about what makes us #GibraltarProud, visit our website: www.gibraltar1.com
Gibraltar is an Equal Opportunity Employer; and considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. In addition, Gibraltar will provide reasonable accommodations for qualified individuals with disabilities.
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