Account Representative

Quality Biological, Inc. (QBI) is a biotechnology solutions manufacturer providing high-quality products and services to life science companies, federal labs, and leading research institutions. In addition to our standard product line, QBI develops custom formulations through collaboration with clients. The QBI Team focuses on responsiveness, professionalism, and delivering exceptional products and services.

Position Summary

The position of Account Representative plays a crucial role in fostering and maintaining strong relationships with our valued clients. This individual will be responsible for driving sales growth, ensuring customer satisfaction, and contributing to the overall success of our business.

The Account Representative will build relationships with current and prospective clients to ensure satisfaction, pursue new business opportunities, and expand revenue by making sure QBI’s products and services consistently meet client needs.

Position Location: Gaithersburg, MD

Duties and Responsibilities

Customer Relationship Management:

• Build and maintain strong relationships with existing and potential clients.
• Understand clients’ needs and provide tailored solutions to enhance their experience.

• Develop and implement effective sales strategies to achieve and exceed sales targets.
• Identify new business opportunities and expand market share within the life-science industry.

• Possess a deep understanding of QBI’s product offerings, including cell culture media, buffers, and molecular biology reagents.
• Effectively communicate product features, benefits, and applications to customers.

• Stay informed about industry trends, competitors, and market dynamics.
• Provide insights to the management team for the development of new products and services.

• Coordinate with internal teams to ensure timely and accurate order processing.
• Address customer inquiries and concerns related to orders, deliveries, and product information.

• Prepare regular reports on sales performance, customer feedback, and market trends.
• Analyze data to identify opportunities for improvement and growth.

Reporting Structure

This position requires a significant amount of direct management and reports directly to the President and CEO with a dotted line to the Senior Director of Marketing and Communications.

Work Experience and Qualifications

• Bachelor’s degree in life sciences or a related field.
• Experience in sales or account management, preferably within the life science or biomedical industry.
• Strong interpersonal and communication skills.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Excellent organizational and time-management skills.
• PC skills and experience with data management systems.
• Demonstrated ability to tactfully manage demanding situations and troubleshooting skills.
• Consistently demonstrate the ability to recognize and respond to changing priorities.
• Ability to meet deadlines and work under pressure.
• A commitment to success and quality of work.

Occupational Health and Safety: QBI provides a workplace free from recognized hazards and complies with standards, rules, and regulations issued under the OSH Act.

Work Environment: This position requires that the incumbent visit customer sites and work in an office environment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee is frequently required to stand, walk; use hands to finger, handle, or feel; and reach with hands and arms.

Reasonable Accommodation: QBI will provide reasonable accommodation to the known physical or mental limitations of a qualified individual with a disability, unless doing so poses an undue hardship on the operation of the business.

Expected Hours of Work: Some flexibility of hours and telework may be allowed, but all employees must be available during “core” work hours. Occasional evening and weekend work may be required as job duties demand.

Travel: Some out-of-area travel is required.

EEO Statement: Quality Biological, Inc. (QBI) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identification, or genetics. In addition to federal law requirements, QBI complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfers, leaves of absence, compensation, and training.

QBI expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of QBI’s employees to perform their job duties may result in discipline up to and including discharge.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

To Apply:

Interested candidates should send a cover letter and resume to hr@qualitybiological.com or at Job Inquiry on the Quality Biological website.