Salary Job Openings

Customer Support Representative - Technical

Quality Claims Solutions
Sioux Falls, SD Full Time
POSTED ON 4/10/2024
Responsible for analyzing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat. Some specialists are tasked with giving instructions to customers on how to use business-specific programs or working with other technicians to resolve problems. Other specialists may be responsible for answering simpler questions from nonbusiness customers, like reestablishing internet connections or troubleshooting household IT products like Wi-Fi routers.

Requirements
  • Make data easily accessible to those who need it
  • Pay attention to customers’ descriptions of computer problems
  • Ask questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software
  • Document changes, revisions and problems
  • Provide other team members and managers information


Benefits
  • Health
  • Dental
  • 401k match
  • Flexible hours


Salary.com Estimation for Customer Support Representative - Technical in Sioux Falls, SD
$34,592 to $43,309
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