Customer Service and Support Associate

About Us

When Quality Comix was formed, it was the vision of our founder, Brent Moeshlin, that he would one day run a company dedicated to the highest levels of service. Today and every day, we service our customers around the world with this vision in mind. Throughout the past 22 years, we have also remained committed to each of our employees' growth and success. We help you achieve these things through our comprehensive 401k program, vacation days, paid holidays off, personal growth opportunities, fast track career progression and team building activities.

Everyone in our company shares a belief in some very deeply held principles. We have all worked together to forge these beliefs into our core values. These are much more than guiding principles. These are the fabric of who we are individually and as a company.

• Empathy - We care about all of our employees and customers.
• Inclusivity - We are strongest when we work together as a team
• Accountability - We take ownership of our work and strive to deliver excellence the first time. We always focus on finding solutions, not just identifying problems.
• Proactivity - We actively seek opportunities to improve our client’s and employee’s experience, our processes, and our abilities.
• Agility - We challenge the status quo with open minds, focus, and speed.

The opportunity before you is a rare one. Quality Comix is the number one vintage comic book reseller on the planet. If you feel a company with this passion, vision and focus is one you would love to learn more about and be a part of, please check us out at the following links:

www.QualityComix.com

Come and see who we are! https://www.youtube.com/watch?v=j56cjAE8ARY

Job Details:

- Provide exceptional customer service to clients via phone, email, and chat

- Assist customers with inquiries, concerns, and requests in a timely and professional manner.

- Effectively communicate with customers to understand their needs.

- Maintain detailed records of customer interactions and communication.

- Assist Inventory Specialist and other departments as needed.

Job Qualifications:

- Previous experience in a customer service role preferred

- Excellent communication skills, both verbal and written

- Professional phone etiquette and active listening skills.

- Strong organizational skills and the ability to multitask.

- Proficient computer, software and internet skills.

- Have a positive, can-do attitude

- High level of attention to detail and organization is a must

- Ability to work with hands on fragile or delicate items

- Work independently through self leadership

- Proactively seek positive resolutions for customer concerns using empathy

- Comic book and pop culture knowledge is a plus

- Ability to lift 25 lbs regularly and up to 50 lbs as needed.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Montgomery, AL 36117: Relocate before starting work (Required)

Work Location: In person